Praveen Bharathi ILANGOVAN
North Bay,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Proctor position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Milano Pizza & Wings
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Analyzed sales figures and identified areas for improvement.
Customer Service Representative
Circle K
08.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma - Aviation
Canadore College of Applied Arts And Technology
North Bay, ON02.2022
Skills
- Technical Proficiency
- Safety Awareness
- Consulting
- Annual Performance Reviews
- Social Perceptiveness
- Constructive Feedback
- Station Preparation
- Creative Solutions
- Motivational Leadership
- Inspect Repair Work
Certification
- Human Factors.
- Certificate of AODA training course.
- Restricted Radio Operator Certificate.
- WHMIS 2015 for Workers Self-Paced Training Program.
- Driver’s License - G.
- Valid Passport.
Timeline
Shift Supervisor
Milano Pizza & Wings
10.2021 - Current
Customer Service Representative
Circle K
08.2019 - 09.2021
Diploma - Aviation
Canadore College of Applied Arts And Technology
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