PRAVEENA SETHU
TORONTO,ON
Summary
Knowledgeable and motivated professional, experienced to work in a challenging and dynamic industry in which i could utilize my physical ability, intelligence and skills to render the productive services . Moreover, it is a privilege to become part of an industry, whose ultimate goal is to provide the customers with first class service without any exemptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TECH SUPPORT / CSR
BELL CANADA
01.2021 - 11.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
Accounting Manager
MENDEZ AND PETER
04.2016 - 12.2019
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Developed and implemented various procedures to improve accounting process.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Generated monthly and quarterly financial statements for executive review.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Conducted financial due diligence on potential investments and acquisitions.
- Evaluated and negotiated contracts to procure favorable financial terms.
Store Manager
DOMINOS PIZZA
06.2020 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Education
DENTAL ASSISSTING
MEDIX COLLEGE
Bachelor Of Commerce - Business Management
MG UNIVERSITY
INDIA03.2016
Skills
- Communications Skills (listening, verbal, written)
- Managing problems
- Computer knowledge (MS word, MS Office, MS power point )
- Planning and Organizing
- Problem-Solving and Creativity
- Adaptability and Flexibility
- Dedication and Hard-Working
- Professionalism
- Self-Confidence and Teamwork
- Willingness to Learn
- Service Quality
- Health and safety standards
- Quality Assurance
- Problem Resolution
- Operational Efficiency
- Safety Training
Languages
English
Malayalam
Tamil
City
TORONTO
State
ONTARIO
Street
28 Dempster st
Declarations
I hereby declare that the above-written particulars are true to the best of my knowledge and belief
Certification
1. First Aid and CPR
Timeline
TECH SUPPORT / CSR
BELL CANADA
01.2021 - 11.2022
Store Manager
DOMINOS PIZZA
06.2020 - 11.2021
Accounting Manager
MENDEZ AND PETER
04.2016 - 12.2019
DENTAL ASSISSTING
MEDIX COLLEGE
Bachelor Of Commerce - Business Management
MG UNIVERSITY
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