Praveena Mishra
Toronto,ON
Summary
- Over 7 years of experience in Security Operations, SOC leadership, and Networking, with a strong foundation in Content Delivery Networks (CDNs), including hands-on experience with Akamai products
- Managed technical accounts across multiple IT silos for 7+ years, collaborating with internal and external stakeholders to support delivery goals, resolve escalations, and guide strategic service planning
- Supported Akamai Broadcast Operations by proactively monitoring media performance, resolving real-time streaming issues, and collaborating with customers to ensure seamless OTT video delivery
- Proficient in analyzing security metrics and incident trends to drive Service Improvement Plans (SIPs) and performance tuning; experienced with SIEMs, DDoS response, and cross-functional mitigation planning
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Security Operations Analyst, SOC and IR Team
GlassHouse Systems
08.2022 - Current
- Managed key enterprise accounts by acting as a technical point of contact, coordinating directly with stakeholders to align service delivery and communicate status during escalations
- Delivered advanced threat detection and incident response across cloud and hybrid environments using SIEMs and SOAR workflows, improving alert accuracy and reducing response times
- Designed and implemented Service Improvement Plans (SIPs) by analyzing detection patterns, reducing false positives by 40%, and improving containment SLAs by 30%
Security Operations Analyst, SOC and IR Team
GlassHouse Systems
12.2019 - 07.2022
- Owned day-to-day customer interactions across assigned accounts, supporting SLAs, escalations, and proactive recommendations based on customer-specific threat landscapes
- Led triage for incidents involving endpoint and network compromise, using CrowdStrike, Defender, and Chronicle to deliver actionable incident reports
Broadcast Operations Engineer Associate
Akamai Technologies
04.2018 - 08.2020
- Delivered real-time support for OTT media customers by diagnosing and resolving encoder and adaptive streaming issues using Akamai's Media Analytics suite, ensuring uninterrupted, high-quality delivery
- Collaborated with broadcast and streaming partners to optimize encoder profiles and player configurations, driving measurable performance improvements across customer content delivery
- Managed client relationships by delivering personalized, high-impact service to strategic customers and advocating for technical best practices in stream delivery and quality
- Worked closely with internal teams, including Support Services and Product, to troubleshoot escalated issues and integrate roadmap feedback from high-value clients
Technical Solutions Consultant
Hewlett Packard Enterprise
07.2016 - 03.2018
- Served as the main support interface for enterprise accounts, aligning product solutions with client requirements, and advocating internally to support delivery goals
- Designed network security monitoring solutions leveraging IDS/IPS, firewalls, and packet inspection tools, improving data center visibility and policy enforcement
Education
Postgraduate Cert - Network And Security Architecture
Fanshawe College
London, Canada 08.2019 - 09.2020
Bachelors of Technology - Electronics
SRM University
Chennai, India 08.2012 - 05.2016
Skills
Service Management
- CDN Routing
- WAF
- Networking Fundamentals
- Cross-Functional Leadership
- Collaboration
- Optimization
- Performance Metrics
- Service Improvement Planning
- Technical Stakeholder Engagement
- SOAR
- SIEM
- Incident Response
- Akamai BOCC Expertise
- Customer Success
- Service Management
Education
Websites
Accomplishments
- Led operational support for three high-traffic OTT platforms, ensuring seamless content delivery and minimal downtime during live sports streaming events, including NFL and AFL tournaments
- Executed proactive health checks and performance validations ahead of live broadcast windows for 3 OTT clients, preventing service disruptions and optimizing viewer experience across global regions
Certification
Certified Information Systems Security Professional (CISSP)
Timeline
Certified Information Systems Security Professional (CISSP)
02-2025
Senior Security Operations Analyst, SOC and IR Team
GlassHouse Systems
08.2022 - Current
Security Operations Analyst, SOC and IR Team
GlassHouse Systems
12.2019 - 07.2022
Postgraduate Cert - Network And Security Architecture
Fanshawe College
08.2019 - 09.2020
Broadcast Operations Engineer Associate
Akamai Technologies
04.2018 - 08.2020
Technical Solutions Consultant
Hewlett Packard Enterprise
07.2016 - 03.2018
Bachelors of Technology - Electronics
SRM University
08.2012 - 05.2016
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