PRAVEEN REWALD
Mississauga,ON
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Service Advisor
Erin Park Toyota
06.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
Trivandrum Motors Service Centre
04.2022 - 04.2023
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Advisor
Naser International General Trad. Co
01.2018 - 04.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Automobile Technician
Peninsular Honda
08.2016 - 01.2018
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Automobile Engineering - Automotive
Maria College Of Engineering & Technology
Tamil Nadu, India05.2016
12th - Computer Science
Jyothi Nilayam English Medium Higher Secondary
Kerala, India2011
Skills
- Quality Control
- Price Quoting
- Cost Estimation
- Technical Support
- Service Recommendations
- Data Entry
- Documentation and Reporting
- Excellent Communication
Languages
English
Full Professional
Arabic
Limited Working
Hindi
Limited Working
Malayalam
Native or Bilingual
Timeline
Service Advisor
Erin Park Toyota
06.2023 - Current
Service Advisor
Trivandrum Motors Service Centre
04.2022 - 04.2023
Service Advisor
Naser International General Trad. Co
01.2018 - 04.2022
Automobile Technician
Peninsular Honda
08.2016 - 01.2018
Automobile Engineering - Automotive
Maria College Of Engineering & Technology
12th - Computer Science
Jyothi Nilayam English Medium Higher Secondary
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