Praveen Mohan
Surrey
Summary
Results-driven Aftersales and Service Operations Professional with 9+ years of experience driving district performance, optimizing dealer operations, and leading cross-functional teams across automotive and service industries. Proven track record in warranty compliance, fixed operations growth, customer experience improvement, and parts & accessories sales. Recognized for strong negotiation, technical knowledge, and ability to build dealer partnerships while ensuring corporate service standards are met.
in operational management and strategic planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
Any Kind Plumbing & Heating Ltd.
01.2024 - Current
- Led 15+ technicians through daily route optimization, safety compliance, and performance reviews, achieving 95% on-time KPIs.
- Drove 22% revenue growth via cross-selling service contracts and expanding dealer network.
- Managed $500K P&L; with 15% cost reduction using SAP-based fleet and inventory control.
- Resolved 50+ escalated service issues annually through strategic negotiations, boosting customer retention by 30%.
- Directed emergency response operations, ensuring uninterrupted client service delivery.
Sales Associate
Ashley Home Furniture
01.2023 - 01.2024
- Exceeded sales targets by 130% through consultative selling and effective product bundling.
- Managed $250K+ inventory with 98% order accuracy and resolved delivery issues within 24 hours.
- Trained and mentored 8 new hires on CRM and POS systems, improving conversion rates by 18%.
Dealer Development Executive
Bajaj Auto Ltd.
01.2018 - 01.2023
- Directed aftersales operations across 12 dealerships, achieving 20% YoY sales and service growth.
- Implemented standardized service SOPs, boosting compliance with brand KPIs by 25%.
- Managed retail parts and accessories sales, ensuring PNVR achievement and dealer profitability.
- Introduced CRM and digital retail tools, improving lead response times by 40%.
- Conducted quarterly dealer reviews on CSI, warranty performance, and service processes.
Territory Sales Officer
Sun Direct Dish TV
01.2015 - 01.2017
- Achieved 25% above sales KPIs across 6 districts via dealer training and targeted activations.
- Launched 4 new products through regional campaigns, securing 50+ new B2B accounts.
- Enhanced operational visibility by using Power BI dashboards for territory performance tracking.
Education
MBA - Marketing
Pondicherry University
01.2010
Bachelor of Commerce - undefined
Panjab University
01.2007
Skills
- Aftersales Operations Management
- Warranty Compliance & Service Quality
- Dealer Performance Optimization
- Customer Retention (CSI/NPS)
- Parts & Accessories Sales Growth
- Fixed Operations Profitability
- Service Marketing Campaigns
- Digital Service Tools Implementation
- CRM Systems (Salesforce, Zoho, SAP)
- Data Analysis (Excel, Power BI)
- Leadership & Negotiation
- Training & Coaching Dealer Teams
Languages
English (Fluent)
Hindi (Fluent)
Malayalam (Native)
Accomplishments
- Improved Aftersales KPIs – Led a district-wide initiative to standardize service processes across 10+ dealerships, improving Fixed Right First Time rates by 22% and boosting customer satisfaction scores (CSI) by 18% within one year.
- Parts & Accessories Growth – Developed and executed targeted service marketing campaigns and accessory PNVR programs, increasing retail parts sales by 25% and dealer loyalty index by 15% across the Western region.
- Warranty and Compliance Excellence – Partnered with zone warranty managers to implement warranty claim accuracy audits, reducing compliance issues by 30%, while ensuring 100% dealership participation in technical training and certification programs.
Certification
- Channel Sales Strategy – Coursera
- CRM Implementation & Sales Analytics – Udemy
Timeline
District Manager
Any Kind Plumbing & Heating Ltd.
01.2024 - Current
Sales Associate
Ashley Home Furniture
01.2023 - 01.2024
Dealer Development Executive
Bajaj Auto Ltd.
01.2018 - 01.2023
Territory Sales Officer
Sun Direct Dish TV
01.2015 - 01.2017
Bachelor of Commerce - undefined
Panjab University
MBA - Marketing
Pondicherry University
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