Praveen Mohan
Vancouver,Canada
Summary
Highly motivated sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
03.2024 - Current
- Provide product knowledge, features and benefits to help inform our guests’ purchase decisions
- Meet or exceed sales and productivity goals.
- Ensure stock availability when making a sale.
- Enter sales orders accurately and take payments
- Manage open orders and delivery timelines.
- Develop and maintain a prospect system including outbound calls, leads generated from eCommerce chats, web, telesales, appointments and walk-in traffic
- Maintain knowledge of competitor pricing, programs, products, and service.
- Constantly improve your product knowledge and sales skills by actively engaging in Professional Development programs, Manager coaching and online learning.
Reservation Sales Agent
River Rock Casino Resort
07.2023 - Current
- Provide exceptional customer service by assisting guests with inquiries, reservations, and requests via telephone, email, or in person
- Efficiently handle all aspects of hotel reservations, including booking, modifying, and canceling reservations based on guest preferences and availability
- Familiarize yourself with the hotel's policies, room types, rates, and special offers to effectively communicate this information to guests
- Ensure real-time knowledge of room availability, rates, and packages to maximize revenue while meeting guest needs
- Take note of guest preferences and special requests, ensuring they are communicated to relevant departments (e.g., housekeeping, front desk) for a personalized guest experience
- Handle guest payments and provide confirmation receipts, making certain that financial transactions are accurate and secure
- Promote hotel services, amenities, and special offers to guests, aiming to maximize revenue through up-selling and cross-selling techniques
- Work closely with other hotel departments, including the front desk, housekeeping, and management, to ensure a seamless guest experience.
Business Development Manager
RELIRICH TECHNOLOGIESH TECHNOLOGIES
11.2017 - 03.2023
- Spearheaded a team of top-performing associates, generating sales growth and impeccable customer care for the Tri-city market
- Facilitated and managed business plan development based on market and industry research
- Identified business development opportunities and implemented effective strategies for client acquisition
- Demonstrating Leadership skills in streamlining, sales, and marketing operations, invigorating businesses, and leading them to deliver extraordinary results using motivational leadership
- Well-versed in Retail, B2B & B2C Sales with proven skills to drive business growth capitalize on new revenue potential, and manage all aspects of daily business operations, teamwork & business partner approach
- Core strengths in devising & effectuating Go-to-Market Strategy with accountability for launching new products/businesses, strategizing & winning deals, liaising with key stakeholders, and partnering with cross-functional teams
- Rich Experience in training, developing & mentoring cross-functional/front-line teams by setting higher expectations and initiating individual member accountability
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements
- Identifying, engaging, and managing the channel partners/SI, formulating & executing joint sales plans for increasing & augmenting market share
- Established corporate strategies for top-and bottom-line growth to exceed targets
- Formulated strategies and reached out to unexplored markets for business expansion
- Trained and developed team of employees; provided coaching and feedback to ensure corporate objectives were met.
Co-Founder
Pineapple Ecom Pvt Ltd
01.2014 - 04.2020
- Handling two Websites as the major products of the company namely, MOTHERSLOVE.CO and PANDORACARTS.COM
- Developed roadmap and plan to develop and ensure e-commerce portfolio is executed well across all businesses, working with global and cross-functional teams
- Track and monitor performance for all digital content projects
- Provide direct feedback/analytics to improve response/revenue
- Developed and managed the onsite testing roadmap; oversaw the testing process to improve engagement and conversion metrics for the online store
- Lead and develop analysis of key promotions to improve performance against financial goals
- Lead a team in the growth and expansion of eCommerce by working with third-party solution providers
- Oversaw products offered merchandising, and product pages to ensure maximized sale numbers with accurately advertised items
- Worked directly with contracted merchants, warehouses, and marketing to ensure appealing product images were uploaded on the site
- Managed a team of 11 people handling Business Management, Customer Service, Logistics & Marketing
- Responsible for increasing sales and sales management through strategic engagement on social media platforms and advertisements.
Education
Master of Business Administration - MBA - Business Administration and Management, General
Pondicherry University
05.2010
Bachelor of Commerce - BCom - Accounting
Panjab University
01.2007
Skills
- Microsoft Office
- Customer Service
- Team Oriented
- Teamwork and Collaboration
- Problem-solving skills
Websites
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Sales Associate
Ashley Furniture Homestore
03.2024 - Current
Reservation Sales Agent
River Rock Casino Resort
07.2023 - Current
Business Development Manager
RELIRICH TECHNOLOGIESH TECHNOLOGIES
11.2017 - 03.2023
Co-Founder
Pineapple Ecom Pvt Ltd
01.2014 - 04.2020
Master of Business Administration - MBA - Business Administration and Management, General
Pondicherry University
Bachelor of Commerce - BCom - Accounting
Panjab University
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