Praveen Kumar
Calgary
Summary
Proactive Customer Service Representative with extensive experience in responding to customer requests and improving user experience. Skilled in upselling, complaint handling, and website navigation. Strong problem-solving abilities and critical thinking skills contribute to effective resolutions and sales growth. Bringing a commitment to enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Mobile Security Supervisor
Datum Security
11.2021 - 07.2023
- Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities.
- Streamlined communication between team members using advanced mobile technologies and applications.
- Supported management in establishing operational goals, aligning resources to achieve desired outcomes.
- Enhanced mobile security operations by implementing effective patrol strategies and schedules.
Education
Deploma - Computer Programming
Lambton College
Mississauga, ON04-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint Handling
- Store maintenance
Languages
English
Full Professional
Hindi
Native or Bilingual
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- First Aid Certification
- Driver's License
- Microsoft Office Specialist (MOS) Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Customer Service Representative
Circle K
08.2023 - Current
Mobile Security Supervisor
Datum Security
11.2021 - 07.2023
Deploma - Computer Programming
Lambton College
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