Praveen Joel Francis
Surrey,Canada
Summary
Dynamic senior manager with over 17 years of diverse experience in insurance, FMCG, telecommunications, and construction sectors. Expertise in customer service, sales, and marketing drives a service-led sales culture while enhancing customer satisfaction. Proven ability to lead teams, identify business needs, and forge strong client relationships to propel business growth. Aiming to leverage extensive background to foster innovation and excellence in a challenging environment.
Overview
22
22
years of professional experience
Work History
Sanitation Crew Member
Monte Cristo Bakery
Delta, BC
06.2024 - Current
- Disinfected surfaces with approved chemical cleaners according to instructions.
- Assisted in the removal of hazardous materials from work areas.
- Reported any malfunctioning or broken equipment to supervisors immediately.
- Observed proper lifting techniques when moving heavy objects or supplies.
- Cleaned up spills promptly using appropriate cleaning solutions.
- Swept, mopped and washed floors to maintain cleanliness of facility.
Account Manager (Hansgrohe)
Royal Ceramic PLC
Colombo, Sri Lanka
08.2023 - 04.2024
- Act as the primary point of contact for all customer account management inquiries in relation to the German brand Hansgrohe bath/sanitary ware products, as well as Rocell tiles and bath/sanitary ware products
Head of Modern Trade
Marvel Marketing (Pvt) Ltd
Peliagoda, Sri Lanka
01.2023 - 07.2023
- Meeting revenue targets and driving profitability was the primary duty of the Head of Modern Trade of the Company
Senior Manager Key Accounts
Malza Group (Pvt) Ltd
Rajagiriya, Sri Lanka
03.2017 - 12.2022
- In charge of sales and marketing and account management for globally recognized sanitaryware and showers, faucets and accessories
- Brands such as Villeroy & Boch, GERMANY, ISVEA of ITALY, OLI, and the Co-brands, AIKE, EMCO, MAXIFLOW, etc
Key Account Manager
Access Lifestyle (Pvt) Ltd
Nawala, Sri Lanka
07.2016 - 02.2017
- Achieving targets by engaging in project sales of bath and sanitary ware, accessories of European brands such as DURAVIT, HANSGROHE, TESSE, REMER, ONGA, GEBRIT, SCHELL, and others for the building and interior sectors
Sales & Marketing Manager
Araliya Amtrad (Pvt) Ltd
Kadawatha, Sri Lanka
07.2015 - 06.2016
- Managing overall Sales and Marketing activities for the company
Assistant Manager - Projects
Exel Holdings (Pvt) Ltd
Colombo, Sri Lanka
07.2013 - 06.2015
- To generate project sales from the existing market such as luxury buildings, hotels, apartments, domestic retail market
Assistant Manager (Corporate)
Idea Group Limited
Colombo, Sri Lanka
11.2012 - 09.2013
- Developed corporate channel in the construction field for 'SIVILIMA' Brand by collaborating with architects, contractors/builders, cost consultants, and interior designers
Corporate Business Associate
Etisalat Lanka (Pvt) Ltd
Colombo, Sri Lanka
02.2012 - 09.2012
- Devised successful sales strategies by identifying potential market segments to boost revenue
Contact Center Associate
Dialog Telekom PLC
Colombo, Sri Lanka
07.2006 - 07.2008
- Maintained outstanding performance by consistently meeting or exceeding KPIs throughout tenure
- Expertly managed incoming calls, customer emails, and complaints while efficiently processing product orders and resolving inquiries through the CCBS ORACLE system
- Proactively identified escalated issues for effective resolution by supervisors
Customer Service Assistant
Lion Brewery Ceylon PLC
Biyagama, Sri Lanka
09.2005 - 06.2006
- Executed 'Dial for Beer' special project in Colombo Area
- Processed payments accurately and efficiently using cash registers and other point of sale systems
- Assisted customers over the phone, providing helpful information regarding products and services
Sales Consultant
Ceylinco Life Insurance
Colombo, Sri Lanka
06.2003 - 08.2005
- Built and nurtured client relationships resulting in a notable increase in sales revenue for life insurance policies
Sanitation Crew Member
Monte Cristo Bakery
Delta, BC
06.2024
Education
Master Of Business Administration -
London Metropolitan University
UK12.2022
Diploma in Business Administration -
Nilai University
Malaysia05.2011
Certificate In Business Management -
Sri Jayewardenepura University
Sri Lanka07.2008
Diploma in Computer Hardware Engineering with Networking -
Turnkey IT Training
Colombo, Sri Lanka01.2004
Skills
- Computer Literacy
- Time Management
- CRM System
- Fast Learner
- Team collaboration,
- Plumbing repairs
- Sales strategy development
- project sales engagement
- Product knowledge
- Effective communication
- Report Generation & Analysis
- Client relationship management
- Customer account management
- Lead Development
- Chemical handling
- Hazardous material removal
- Sanitation procedures
- Physical stamina and strength
- Industrial cleaning experience
- Safety and compliance
References
Available on request.
Timeline
Sanitation Crew Member
Monte Cristo Bakery
06.2024 - Current
Sanitation Crew Member
Monte Cristo Bakery
06.2024
Account Manager (Hansgrohe)
Royal Ceramic PLC
08.2023 - 04.2024
Head of Modern Trade
Marvel Marketing (Pvt) Ltd
01.2023 - 07.2023
Senior Manager Key Accounts
Malza Group (Pvt) Ltd
03.2017 - 12.2022
Key Account Manager
Access Lifestyle (Pvt) Ltd
07.2016 - 02.2017
Sales & Marketing Manager
Araliya Amtrad (Pvt) Ltd
07.2015 - 06.2016
Assistant Manager - Projects
Exel Holdings (Pvt) Ltd
07.2013 - 06.2015
Assistant Manager (Corporate)
Idea Group Limited
11.2012 - 09.2013
Corporate Business Associate
Etisalat Lanka (Pvt) Ltd
02.2012 - 09.2012
Contact Center Associate
Dialog Telekom PLC
07.2006 - 07.2008
Customer Service Assistant
Lion Brewery Ceylon PLC
09.2005 - 06.2006
Sales Consultant
Ceylinco Life Insurance
06.2003 - 08.2005
Master Of Business Administration -
London Metropolitan University
Diploma in Business Administration -
Nilai University
Certificate In Business Management -
Sri Jayewardenepura University
Diploma in Computer Hardware Engineering with Networking -
Turnkey IT Training
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