Summary
Overview
Work History
Education
Skills
Websites
Publications and Writing
Certification
Associations
Languages
Timeline
Generic

Pratyusha Kondath

Toronto,ON

Summary

Healthcare professional with an experience of over 3 years in dentistry and healthcare management. Known for delivering exceptional patient-centric care and ensuring outstanding patient experiences. Proven ability to coordinate treatments effectively while prioritizing patient well-being. Committed to making a positive impact on the lives of those I serve.

Overview

4
4
years of professional experience
1
1
Certification

Work History

New Patient Coordinator

Orthodontics on Danforth
11.2024 - Current
  • Presented treatment plans and financial arrangements to patients, enabling informed decisions.
  • Manage progress reviews and growth guidance appointments for existing patients.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes.
  • Engaged with patients post-appointment to address and resolve their issues.
  • Participated in team meetings and collaborated on strategies to improve patient care.

Scheduling Coordinator

Orthodontics on Danforth
06.2024 - Current
  • Acted as point of contact for various enquiries, demonstrating excellent customer service skills.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency.
  • Conducted new patient intake interviews and documented relevant information.
  • Managed and prioritized tasks to meet the demands of a fast-paced work environment.
  • Utilized advanced software like Orthotrac and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Clinic Head

Max Hair Clinic
01.2023 - 03.2024
  • Orchestrated day-to-day operations in bustling multi-chain practice optimizing patient flow, reducing wait times and streamlining processes.
  • Managed team of 7-10 individuals, conducted regular performance evaluations and facilitated meetings, and resolved conflicts to foster teamwork and growth.
  • Conducted detailed consultations and recommended personalized treatment plans aligned with patient goals and expectations.
  • Participated in in-house marketing initiatives, including social media engagement to enhance brand visibility.

In-House Doctor

Max Hair Clinic
09.2022 - 03.2024
  • Educated patients on available treatment plans, presented case fees, and financial options in concise manner to facilitate informed decision-making.
  • Transformed patient care strategies, resulting in improved patient satisfaction and retention rate.
  • Organized and maintained patient records and charts in compliance with regulatory standards.
  • Implemented infection control and safety protocols, guaranteeing secure clinical environment for both patients and staff.

Head Dentist

Orthosquare Multispeciality Dental Clinic
03.2022 - 07.2022
  • Demonstrated proficiency in a wide range of dental procedures, from routine treatments like composite restoration, scaling & polishing and teeth whitening to complex procedures such as extractions, root canal treatment, and orthodontic treatments like Invisalign.
  • Conducted diligent follow-ups to monitor patient progress, guaranteeing optimal recovery.
  • Managed patient payments and insurance claims effectively ensuring prompt processing.
  • Monitored and maintained inventory levels of office supplies and equipment to ensure seamless availability for patient treatments.

Dental Intern

Dr. D. Y. Patil Dental College & Hospital
11.2020 - 12.2021
  • Proficiently managed patient interactions from arrival to departure, ensuring a positive experience throughout their visit.
  • Participated in multidisciplinary case discussions, fostering collaboration with colleagues and enhancing patient care outcomes.
  • Presented or co-presented treatment plans and obtained consent from patients before procedures.
  • Capable of working autonomously and collaboratively within a team environment.

Education

Bachelor of Dental Surgery (BDS) -

Dr. D.Y Patil Dental College And Hospital
Pune, India
09-2020

Skills

  • General Dentistry
  • Treatment Coordination
  • Patient Flow Management
  • Patient Relations
  • Customer Service
  • Task Prioritization
  • Verbal and Written Communication
  • Detail Oriented
  • Problem-Solving
  • Critical Thinking

Websites

Publications and Writing

  • Actively contribute articles to leading Canadian Dental website (Oral Health Group), providing articles focused on topics such as patient management, latest advancements in dentistry and personal development.
  • Published articles in Dental Tribune International, Indian Dental Association and InnoHealth Magazine.

Certification

  • Basic Life Support Certification. (BLS)
  • Workplace Hazardous Materials Information System Certification. (WHMIS)
  • Infection Prevention and Control Certification. (IPAC)

Associations

Member, Indian Dental Association (IDA)

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

New Patient Coordinator

Orthodontics on Danforth
11.2024 - Current

Scheduling Coordinator

Orthodontics on Danforth
06.2024 - Current

Clinic Head

Max Hair Clinic
01.2023 - 03.2024

In-House Doctor

Max Hair Clinic
09.2022 - 03.2024

Head Dentist

Orthosquare Multispeciality Dental Clinic
03.2022 - 07.2022

Dental Intern

Dr. D. Y. Patil Dental College & Hospital
11.2020 - 12.2021

Bachelor of Dental Surgery (BDS) -

Dr. D.Y Patil Dental College And Hospital

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Pratyusha Kondath