Pratixa Patel
AJAX,Canada
Summary
Dynamic Loss Prevention Specialist at TD Canada Trust with expertise in fraud detection and risk assessment. Proven ability to enhance customer experiences through effective communication and problem-solving. Skilled in data analysis and compliance management, successfully managing high-risk transactions while maintaining client trust and loyalty.
Overview
11
11
years of professional experience
Work History
Loss prevention Specialist
TD Canada Trust
Toronto, Canada
02.2019 - Current
- Triaged credit and debit fraud alerts, authenticated clients, and initiated disputes and chargebacks.
- Analyzed transaction patterns and geolocation to identify legitimate activity versus fraud.
- Monitored real-time queues to prioritize high-risk events, coordinating same-day resolutions.
- Documented findings in case management and CRM systems, providing clear rationales for audits.
- Educated clients on fraud prevention strategies while enhancing digital security awareness.
- Ensured compliance with AML/KYC regulations, privacy standards, and internal controls.
- Collaborated with teammates to optimize workflows, reducing false positives and meeting SLAs.
Customer Service Representative
CIBC
Toronto, Canada
11.2015 - 02.2016
- Supported branch representatives via inbound lines, answering mortgage policy and product inquiries, and resolving account or system issues.
- Troubleshot LOS/CRM access, performed basic fixes, and coordinated with IT for incident escalation and resolution.
- Explained amortization, payment schedules, prepayment options, renewals, and discharge steps in clear, client-friendly language.
- Assisted during tax season with documentation and assessment inquiries, directing clients to appropriate resources.
- Maintained accurate records, and ensured compliance with privacy and audit standards.
Customer Support Specialist
Zedd Customer Solution
Toronto, Canada
10.2014 - 11.2015
- Resolved concerns with Rogers' products or services to help with retention and drive sales.
- Navigated CRM to update accounts, process plan changes, and document interactions; executed troubleshooting and service restoration steps.
- De-escalated complex cases, and communicated solutions clearly via phone and email to improve first-contact resolution.
- Embraced the spotlight on customer service by creating a courteous, friendly atmosphere for guests.
- Boosted sales revenue by skillfully promoting diverse service options.
- Responded to customer calls and emails to answer questions about products and services.
Education
Master of Computer Application -
Anand Institute of Information Science
Anand, India01.2007
Bachelor of Computer Application -
Naranlala College
India01.2004
Skills
- Fraud detection and risk assessment
- Regulatory compliance
- Data analysis and compliance management
- Claim processing
- Customer relationship management
- Data analysis
- Sales demonstration
- Analytical thinking
- Effective communication
- Team collaboration
- Upselling strategies
- Relationship building
- Problem-solving aptitude
Timeline
Loss prevention Specialist
TD Canada Trust
02.2019 - Current
Customer Service Representative
CIBC
11.2015 - 02.2016
Customer Support Specialist
Zedd Customer Solution
10.2014 - 11.2015
Master of Computer Application -
Anand Institute of Information Science
Bachelor of Computer Application -
Naranlala College