Pratima Pratima
Edmonton
Summary
Branch Manager at Cashco Financial with a strong history of increasing profitability and elevating customer service standards. Expertise in leadership and team development led to enhanced operational efficiency and robust client relationships. Proficient in financial reporting and strategic decision-making, consistently surpassing performance targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Cashco Financial
Edmonton
08.2021 - Current
- Ensuring staff understand their roles and responsibilities.
- Managed staff scheduling, hiring and training processes.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitoring branch finances, and ensuring profitability.
- Developing and managing the branch budget.
- Preparing financial reports for senior management.
- Ensuring compliance with all legal and regulatory requirements.
- Identified opportunities for process improvement initiatives within the branch.
Business Solutions Manager
Tom Harris Telus Cellular
Edmonton
12.2017 - 08.2021
- Help customers to choose right product for them.
- Solve their cell phone issues and problems.
- Provide them necessary help to understand the products well.
- Walk them through other telus services so that they can bundle the products together.
- Invoice the sales and help them get shipped to them.
- Manage inventory and Order phones for the customers.
Property Manager
Jp residents
Toronto
08.2012 - 11.2017
- Managed daily operations in the building, including maintenance and facilities management.
- Worked on Monthly Budgeting and made sure it align with the expenses
- Worked closely to ensure policies and procedures are followed properly to run the business smoothly.
- Maintained long term relations with clients and always helped them with their concerns.
- Prepared annually and monthly budgets, finance and cost reduction reports to made sure we always have everything under control
- Attended the monthly meetings with the Board members to present the reports
Branch finance advisor
HDFC Bank
Ludhiana
07.2011 - 08.2012
- Helped customers with their complaints and made strong relations with customers to help my company grow
- Initiated the assistance to solve the problems of my fellow employees and always ready to go out of my ways to help them to find the solutions
- Developed new strategies to build a good relationship with my team so that i can achieve my company's goals
Education
Bachelor's - Business administration
Aquinas College
Calgary, AB01.2025
Post grad - International Business Management
Centennial College
Toronto, ON09.2013
Bachelor - Business Management
Guru Nanak Girls College of Ludhiana
Ludhiana, Punjab, IN06.2011
Skills
- Sales and marketing
- Leadership and team building
- Organizational skills
- Customer service excellence
- Active listening
- Trustworthiness
- Decision making
Languages
English, Fluent
Personal Information
Willing To Relocate: Anywhere
Certification
- Reca license in progress
Languages
English
Full Professional
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Branch Manager
Cashco Financial
08.2021 - Current
Business Solutions Manager
Tom Harris Telus Cellular
12.2017 - 08.2021
Property Manager
Jp residents
08.2012 - 11.2017
Branch finance advisor
HDFC Bank
07.2011 - 08.2012
Bachelor's - Business administration
Aquinas College
Post grad - International Business Management
Centennial College
Bachelor - Business Management
Guru Nanak Girls College of Ludhiana
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