Pratima Dhungana
Orillia,Canada
Summary
Compassionate Social Services Worker known for high productivity and efficient task completion. Skilled in case management, crisis intervention, and developing community outreach programs. Excel in communication, empathy, and problem-solving to effectively support clients and contribute to positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SOCIAL SERVICE WORKER PLACEMENT (MENTOR)
Big Brothers Big Sisters of Orillia & District
09.2024 - 04.2025
- Mentor children and youth, fostering emotional and social development
- Provide case management support, assessing mentees' needs and connecting them with appropriate resources
- Collaborate with school staff and families to support mentees' well-being
- Develop and facilitate engaging activities to build self-esteem and resilience
- Advocate for mentees by addressing social and academic challenges through individualized support plans
- Organize and lead group activities that enhance communication, leadership, and problem-solving skills
- Work closely with program coordinators to assess program effectiveness and recommend improvements
Personal Support Worker
Atrium Retirement Residence
Orillia, ON
07.2024 - Current
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Performed light housekeeping duties such as laundry services for residents.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
RESIDENT ATTENDANT / UCP
Victoria House Retirement House
Orillia, Canada
01.2024 - Current
- Maintaining accurate records of resident information, ensuring confidentiality
- Implementing fall prevention measures in common areas and rooms to reduce incidents
- Responding to emergencies with calm professionalism, adhering to protocols
- Assisting residents with mobility challenges to promote independence with assistive devices
- Administering medications accurately for better patient outcomes
- Documenting resident care activities thoroughly for accurate records and to provide continuity of care
- Assisting residents with taking their medication
- Recording vital signs like pulse, blood pressure, and respiration for health assessments
- Supporting residents with personal hygiene by maintaining their dignity and respect
GUEST ATTENDANT
Lake Simcoe Retirement Residence and Assisted Living
Orillia, Canada
01.2024 - 03.2025
- Assist residents with daily activities, promoting dignity and independence
- Communicate effectively with an interdisciplinary team to ensure quality care
- Document resident care activities, ensuring compliance with healthcare regulations
- Foster a safe and inclusive environment for diverse populations
SALES ASSOCIATE
Becker Shoes
Orillia, Canada
09.2023 - 03.2024
FIELDWORKER
Action Volunteer - School of Social Development
Sindhupalchowk, Nepal
07.2022 - 07.2023
- Providing free education and other additional aid to needy students with weak economic family backgrounds
- Organizing health programs for villagers to maintain sound health, such as immunization, blood pressure monitoring, and blood sugar monitoring
- Working on human rights projects such as health care, education, and safe drinking water to uplift villagers' quality of life
- Initiating different plans and ideas and creating care plans for villagers
PHARMACY TECHNICIAN
Action Volunteer - Bodgaun Medical Centre
Sindhupalchowk, Nepal
07.2019 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Counted and labeled prescriptions with correct item and quantity
- Performed a wider range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality
- Collected co-payments or full payments from customers
- Counseled customers on medications, appropriate dosage, and potential side effects
- Resolved third-party billing, computer system, and customer service issues
Education
Social Service Worker - Undergraduate
Georgian College
Orillia, Ontario, Canada04.2025
Diploma in Pharmacy -
Nepal Institute of Health Sciences
Kathmandu, Nepal01.2019
Skills
- Case management
- Regulatory compliance
- Interdisciplinary collaboration
- Effective communication
- Crisis management
- Problem-solving
- Teamwork and collaboration
- Active listening
- Multitasking
- Excellent communication
- Time Management
Certification
- Georgian College Culture days Volunteer
- First Aid and CPR Certification
- Workplace wellbeing (Big Brothers Big Sisters)
- Living works Start
- Reconciliation Education
- Worker health and safety awareness
- Brain Story Program
- OWL Training Certificate (Stress handling, Inclusive hiring, Leadership techniques, Multigenerational workforce, International Women's day 2025)
- ORCA Training
References
- Michele Visini, Pharmacy Supervisor, Bodgaun Medical Centre, +39 331 793 6713
- Alberto Luzzi, CEO, Action Volunteer, albertoluzzibm@gmail.com
- Amanda duncan
- Kim ferguason
- Michelle Williams
Languages
English
Full Professional
Hindi
Professional
Nepali
Native/ Bilingual
Availability
- Full time ( Days, Evenings )
Timeline
SOCIAL SERVICE WORKER PLACEMENT (MENTOR)
Big Brothers Big Sisters of Orillia & District
09.2024 - 04.2025
Personal Support Worker
Atrium Retirement Residence
07.2024 - Current
RESIDENT ATTENDANT / UCP
Victoria House Retirement House
01.2024 - Current
GUEST ATTENDANT
Lake Simcoe Retirement Residence and Assisted Living
01.2024 - 03.2025
SALES ASSOCIATE
Becker Shoes
09.2023 - 03.2024
FIELDWORKER
Action Volunteer - School of Social Development
07.2022 - 07.2023
PHARMACY TECHNICIAN
Action Volunteer - Bodgaun Medical Centre
07.2019 - 06.2022
Social Service Worker - Undergraduate
Georgian College
Diploma in Pharmacy -
Nepal Institute of Health Sciences
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