Pratima Bhangu
Ottawa
Summary
Acknowledged for elevating service quality through proficient patient communication and thorough insurance verification.
Overview
22
22
years of professional experience
Work History
Registered Pharmacy Technician
Shoppers Drug Mart 909
10.2003 - Current
- Assisted in medication preparation and dispensing under pharmacist supervision.
- Maintained accurate inventory for timely restocking of medication supplies.
- Operated pharmacy software to facilitate prescription processing and manage patient records.
- Provided detailed medication information to patients and caregivers to improve service quality.
- Conducted insurance audits as part of administrative duties to ensure compliance.
- Recruited and trained new staff to enhance team performance.
Education
Pharmacy Technician
Algonquin Careers Academy
Ottawa, ONSkills
- Medication dispensing and compounding
- Labeling accuracy and compliance
- Insurance verification and billing
- Pharmaceutical calculations and inventory control
- Sterile technique and drug safety
- Drug interaction monitoring and classification
- Prescription interpretation and pharmacy law adherence
- Team collaboration and problem-solving
- Customer service and patient confidentiality
- Medication order processing and management
Languages
English
Native or Bilingual
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Registered Pharmacy Technician
Shoppers Drug Mart 909
10.2003 - Current
Pharmacy Technician
Algonquin Careers Academy