Pratikshya Khadka
Vancouver,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Auricle Events
09.2021 - 12.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Receptionist
Bojinee Nagarkot Resort
05.2020 - 07.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
Education
MBA - Digital Marketing
University Canada West
Vancouver09.2025
BBA - Marketing
College of Applied Business
Kathmandu, Nepal12.2016
Skills
- Information Protection
- Registration Processing
- Front Office Support
- Guest Relations
- Time Management
- Reporting Capabilities
- Administrative Support
Languages
English
Professional Working
Hindi
Limited Working
Nepali
Elementary
Certification
service excellence
Timeline
Front Desk Agent
Auricle Events
09.2021 - 12.2023
Front Desk Receptionist
Bojinee Nagarkot Resort
05.2020 - 07.2021
MBA - Digital Marketing
University Canada West
BBA - Marketing
College of Applied Business
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