Pratiksha Sannaveerappa Manjunathappa
Toronto
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Sales Force.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Global Payments - TSYS Managed Services
05.2022 - Current
- Respond to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
- Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
- Maintain detailed and current knowledge of the company's/assigned client's products and services.
Renewal Sales Specialist
BYJU's - The Learning APP
06.2020 - 08.2021
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing agreements and contracts to close sales.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Sales and Administration Coordinator
Pragathi CNC Solutions
07.2018 - 05.2020
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assist with trip reservation
- Respond to enquiries and ensure that support SLA’s are met
- Assist with the management of SalesForce CSP
- Assist with the coordination and execution of sales activities and initiatives.
- Prepare sales reports, presentations, and proposals for clients or management.
- Help manage client relationships by providing information, support, and timely responses to inquiries.
Education
Post Graduate Diploma - Big Data Analytics
Georgian College of Applied Arts And Technology
Barrie, ON04.2023
Post Secondary Education - PGDM - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
Skills
- Policy and Procedure Adherence
- Order Fulfillment
- Multi-Line Phone Talent
- Senior Leadership Support
- Special Requirements
- Bookkeeping
- Vendor Management
- Travel Arrangements
- Data Communications
- Operational Management
Timeline
Customer Service Representative
Global Payments - TSYS Managed Services
05.2022 - Current
Renewal Sales Specialist
BYJU's - The Learning APP
06.2020 - 08.2021
Sales and Administration Coordinator
Pragathi CNC Solutions
07.2018 - 05.2020
Post Graduate Diploma - Big Data Analytics
Georgian College of Applied Arts And Technology
Post Secondary Education - PGDM - Project Management
Conestoga College Institute of Technology And Advanced Learning
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