Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Pratika Rokka

Kitchener,Canada

Summary

Experienced Store Manager with 10 years of professional expertise in team leadership, employee management, financial oversight, and customer service. Seeking to leverage my skills in communication, problem-solving, and operational efficiency in a Human Resources role, contributing to overall success.

Overview

12
12
years of professional experience

Work History

Store Manager

Tim Hortons
09.2022 - Current
  • Employee Management & Training: Managed a team of 20+ employees, overseeing recruitment, and performance evaluations to ensure a high-performing team in a fast-paced environment.
  • Orientation & Onboarding: Facilitated onboarding for new hires, providing training on store policies, operational procedures, and customer service expectations.
  • Data Management & Reporting: Maintained daily financial reports, employee records, and store performance data using internal systems. Provided regular reports to upper management on key performance indicators.
  • Payroll & Benefits Administration: Processed payroll for employees, ensuring timely and accurate compensation. Managed employee benefits, attendance, and leave records while maintaining confidentiality.

Assistant Store Manager

Tim Hortons
04.2018 - 02.2019

Compliance & Labor Relations: Ensured adherence to labor laws and company policies. Collaborated with regional managers to address employee relations and disciplinary matters.

Inventory & Vendor Management: Managed inventory, tracked expenses, and worked closely with vendors to ensure smooth operations and cost efficiency.

Accountant

Industrial Trade Concern
11.2012 - 07.2015
  • Managed accounts payable and receivable transactions
  • Prepared and analyzed quarterly financial reports and performed bank reconciliations
  • Assisted in tax return preparation and ensured compliance with accounting standards

Education

Advanced Diploma - Business Administration and accounting

Conestoga College
Kitchener, ON
04.2018

Bachelor of Business Studies -

Tribhuvan University
04.2014

FIA Diploma -

National College of Accountancy
04.2014

Skills

  • Human Resources: Recruitment, onboarding, training, payroll, benefits administration, employee relations, and compliance
  • Data Entry & Reporting: Extensive experience with financial data entry, employee records management, and generating reports for management
  • Customer Service: Strong focus on providing excellent customer experiences, resolving conflicts, and maintaining a customer-first attitude
  • Communication & Teamwork: Clear, confident communicator with strong interpersonal skills, able to collaborate with cross-functional teams
  • Leadership & Problem-Solving: Proven ability to lead teams, manage challenges, and implement solutions to improve efficiency
  • Technical Skills: Proficient in MS Word, Excel, PowerPoint, HRIS systems, payroll software, and point-of-sale systems

References

Available upon request

Timeline

Store Manager

Tim Hortons
09.2022 - Current

Assistant Store Manager

Tim Hortons
04.2018 - 02.2019

Accountant

Industrial Trade Concern
11.2012 - 07.2015

Bachelor of Business Studies -

Tribhuvan University

FIA Diploma -

National College of Accountancy

Advanced Diploma - Business Administration and accounting

Conestoga College
Pratika Rokka