Pratik Paudel

• Front Counter and Drive-Thru Worker Responsibilities:
  - Handled multiple orders simultaneously with strong multitasking abilities.
  - Worked well with teammates and accepted coaching from management.
  - Collaborated with team members to complete orders and improve customer satisfaction.
  - Provided friendly and efficient service at the register and maintained cleanliness in all areas of the restaurant.
  - Trained new team members on procedures, customer service, and sales techniques.

- Proposing innovative solutions to enhance operational efficiency
- Suggesting the implementation of a digital ordering system or optimizing order lanes
- Working efficiently under pressure
- Ability to work with fryers and grills
- Providing customer service
- Working as a line cook
- Handling front counter, drive-thru, and other areas
- Taking orders, preparing meals, and collecting payments
- Ensured accurate order fulfillment with diligent attention to details while assembling meals

• - Led daily restaurant operations to ensure high-quality customer service
  - Built high-performing teams through effective recruitment and talent development
  - Implemented cost-saving measures resulting in a 10% reduction in expenses
  - Maintained a clean and professional workspace
  - Held weekly meetings with the Executive Chef and Managing Director
  - Resolved staff conflicts and motivated employees
  - Enhanced customer satisfaction with high-quality service

• - Efficiently managed files, handled documents, and attended meetings
  - Managed file store and ensured daily cleanliness
  - Assisted in Customer Service Department
  - Documented delivery details and special circumstances
  - Handled money sorting and provided daily transaction reports
  - Expedited urgent deliveries and safeguarded confidential documents
• Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
• Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.