Pratik Dhakal
Mississuaga,Canada
Summary
Experienced Cybersecurity Professional dedicated to expanding expertise and addressing complex security challenges. Skilled in conducting thorough vulnerability assessments and ensuring the security of networks and cloud computing environments, including AWS, Azure, and GCP.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Analyst Tier 1
Subisu Cable Network
02.2022 - 07.2023
- Provided remote assistance through phone calls or screen-sharing tools, guiding users through necessary steps to resolve their concerns quickly from any location.
- Streamlined help desk processes with effective ticket management, resulting in faster response times.
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
- Developed strong relationships with team members across departments, working together to solve problems efficiently as they arose.
- Reduced downtime by efficiently diagnosing and resolving software and hardware problems.
- Demonstrated exceptional multitasking abilities, effectively managing multiple tickets and user requests simultaneously without sacrificing quality of support.
- Continuously monitored system performance using available tools, proactively addressing potential issues before they escalated into more significant problems.
- Prioritized urgent requests effectively, ensuring that critical issues were addressed promptly to minimize business impact.
Cybersecurity Analyst Intern
Vairav Technology
09.2021 - 01.2022
- Documented incident reports, detailing root cause analysis and lessons learned from each event.
- Developed customized training materials to educate employees on cybersecurity awareness and best practices.
- Enhanced network security by conducting thorough vulnerability assessments and penetration tests.
- Conducted regular reviews of user access rights, identifying unauthorized privileges and revoking access as needed.
- Assisted senior analysts in researching potential threat actors, enabling more informed decision-making during incident investigations.
- Collaborated with cross-functional teams for the successful implementation of cybersecurity projects.
- Assisted in the development of cybersecurity policies and procedures for improved organizational security posture.
- Implemented multi-factor authentication systems to strengthen access control mechanisms for sensitive data.
Education
Post-Graduate - Cybersecurity And Computer Forensics
Lambton college
MississaugaBachelor In Networking And IT Security - Cybersecurity And Networking
London Metropolitan University
London, UK05.2022
Skills
- Vulnerability Assessment & Penetration Testing (VAPT)
- Web Application Security Testing
- Risk Assessment
- Authentication Bypass
- Incident Response
- Report Writing
- Nmap
- Wireshark
- Burp Suite
- Metasploit
- Nessus
- OpenVAS
- AWS
- Azure
- Google Cloud Platform (GCP)
- Snort
- Suricata
- Python
- Bash
- JavaScript
- Linux
- Windows
Certification
- CompTIA Security+, 2023
Awards
EC-Council Certified in Cybersecurity (C|CT)
Timeline
Help Desk Analyst Tier 1
Subisu Cable Network
02.2022 - 07.2023
Cybersecurity Analyst Intern
Vairav Technology
09.2021 - 01.2022
Post-Graduate - Cybersecurity And Computer Forensics
Lambton college
Bachelor In Networking And IT Security - Cybersecurity And Networking
London Metropolitan University
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