Pratibha Tripathi
Mississauga,ON
Summary
Pension administration professional with over 10 years in defined benefit plans, focusing on compliance, complex calculations, and member support. Known for leading audits and improving operational processes while mentoring team members to enhance service delivery. Strong analytical skills facilitate effective communication of pension information.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Client Service Analyst II
TELUS health
Toronto, Canada
01.2026 - Current
- Administer complex Defined Benefit pension plans by processing retirements, deferred pensions, estimates, transfers, and benefit settlements while ensuring compliance with pension legislation and plan provisions.
- Perform and review complex manual pension calculations for deferred pensions, retirement benefits, and other member transactions.
- Reviewed death benefits, pension transfers, lump sum settlements, pension payments, Return-to-Sender (RTS), and Cost-of-Living Adjustment (COLA) transactions to ensure accuracy and adherence to service standards.
- Lead pensioner audit initiatives and pension data clean-up projects to improve data integrity and operational efficiency.
- Reconcile monthly pension contribution postings and prepare reports supporting accurate pension administration and financial controls.
- Respond to complex member inquiries by explaining pension provisions, calculations, and benefit options in a clear and professional manner.
- Develop and maintain standard operating procedures, process documentation, and knowledge resources to improve consistency and operational effectiveness.
- Train and mentor new team members on pension administration processes, calculations, settlements, Power of Attorney (POA) processing, and data maintenance.
- Collaborated with internal teams and third-party vendors to resolve pension administration issues, support service delivery, and ensure timely processing of member transactions.
- Build and maintain effective working relationships with internal stakeholders and external service providers to support operational excellence and continuous process improvements.
- Participate in operational discussions with vendors to resolve processing issues, improve service quality, and support pension administration initiatives.
- Analyzed operational trends and recommended process improvements to enhance efficiency and accuracy, positively impacting member experience.
Pension Analyst
Gallagher
Mississauga, Canada
01.2025 - 12.2025
- Responsible for all manual calculation for Deferred Pension, Transfer cases.
- Review death benefits, lump sum settlements, and pension payments in a timely manner.
- Reconcile monthly contribution postings and generate accurate reports.
- Train and mentor new team members on pension processes, POA, data updates, and related tasks.
- Develop and maintain comprehensive process guides for operational reference.
Defined Benefit Pension Administrator
Buck Canada
Mississauga, Canada
05.2022 - 12.2024
- Perform pension calculations for small pensions, retirements, estimates, and other benefit scenarios.
- Handle and process RTS (Return to Sender) and COLA return mail efficiently.
- Process death benefits, lump sum settlements, and pension payments in a timely manner.
- Respond to and resolve customer requests and inquiries through Tasknet, ensuring a high level of service.
- Maintain accurate and up-to-date records for members and clients.
Data Entry Clerk
Canada Border Services Agency
Mississauga, Canada
02.2021 - 04.2022
- Processed and verified cargo documentation using the CBSA ACROSS system.
- Collaborated with CBSA officers to ensure accurate customs documentation and compliance.
- Validated, corrected, and maintained high-quality data records.
- Prepared weekly team timesheets and supported administrative activities.
Evaluation Specialist
Altis HR
Mississauga, Canada
11.2020 - 12.2020
- Evaluated lender profiles and property information to support mortgage processing.
- Managed inbound and outbound customer communications.
- Coordinated with review teams to resolve appraisal-related issues and update system records.
- Maintained accurate documentation throughout the review process.
Customer Care Representative
Driasi.com
Mississauga, Canada
06.2020 - 07.2020
- Assisted customers with account-related inquiries and issue resolution.
- Managed inbound customer calls while maintaining high service standards.
- Updated customer information accurately after each interaction.
Business Analyst
APT IT Solutions
Hyderabad, India
10.2015 - 04.2019
- Gathered, analyzed, and documented business and functional requirements.
- Prepared Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
- Facilitated stakeholder meetings and requirement elicitation sessions.
- Worked within Agile Scrum and Waterfall development environments.
- Developed workflow, use case, and activity diagrams using UML.
- Collaborated with business and technical teams to support successful project delivery.
IT Administrator
Jagdish Hospital
Gorakhpur, India
02.2011 - 03.2013
- Responsible for all inbound/outbound calls, managed calendar, scheduled meetings.
- Capturing records of employee in-out time and overtime.
- Handled liaison across hospital department with IT to ensure working of all functions.
- Prepared MIS report for monthly review meeting with hospital management.
- Received award and senior management appreciation for successful implementation of HMS project.
- Led the Hospital Management System implementation to improve and streamline day to day operation of hospital.
- Managed coordination with IT vendors.
- Handled the transition of HMS project post go-live to handle admin activities.
Education
Master of Science - Computer Science
Maharshi Dayanand University
Rohtak, India01-2006
Bachelor of Science -
Deen Dayal Upadhyay Gorakhpur University
Gorakhpur, India01-2006
Skills
- Defined Benefit Pension Administration
- Pension Calculations & Benefit Processing
- Pension Legislation & Regulatory Compliance
- Retirement & Deferred Pension Administration
- Pension Audits & Data Integrity
- Contribution Reconciliation
- Pension Payments & Settlements
- Member Education & Customer Support
- Process Improvement
- Process Documentation
- Business Analysis
- Data Analysis & Reporting
- Vendor Relationship Management
- Third-Party Service Coordination
- Stakeholder Relationship Management
- Employee Training & Knowledge Transfer
- Cross-functional Collaboration
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Data analytics
- Pension Tools: Ben plus, DB Module, Tasknet
- Documentation Tools: MS Office (Excel, Word, PowerPoint), Outlook
- Prototyping Tools: Axure RP Pro (70), Balsamiq (33)
- Diagram Drawing Tools: MS Visio 2007, Edraw Max
Certification
- Certified Business Analyst Practitioner
- CSM (Certified Scrum Master)
- ITIL-V4
Activities
- Art & Craft
- Yoga
- Cooking
- Travel
Timeline
Client Service Analyst II
TELUS health
01.2026 - Current
Pension Analyst
Gallagher
01.2025 - 12.2025
Defined Benefit Pension Administrator
Buck Canada
05.2022 - 12.2024
Data Entry Clerk
Canada Border Services Agency
02.2021 - 04.2022
Evaluation Specialist
Altis HR
11.2020 - 12.2020
Customer Care Representative
Driasi.com
06.2020 - 07.2020
Business Analyst
APT IT Solutions
10.2015 - 04.2019
IT Administrator
Jagdish Hospital
02.2011 - 03.2013
Master of Science - Computer Science
Maharshi Dayanand University
Bachelor of Science -
Deen Dayal Upadhyay Gorakhpur University