Prathyusha Deoraj
Markham ,Ontario
Summary
Enthusiastic and customer-focused individual with extensive experience in brewing and serving coffee, providing excellent customer service, and contributing to efficient operations. Seeking a position where I can leverage my skills and dedication to uphold high standards of productivity and quality.
Overview
4
4
years of professional experience
Work History
Crew Member
Tim Hortons
05.2023 - Current
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Brewed and served coffee and tea with preferred add-ins.
- Greeted customers upon arrival, provided menus, and answered questions about menu items.
- Assisted management with inventory control and stock ordering.
- Stocked shelves and cases with new or transferred items.
- Completed opening and closing tasks, including setting up workstations, cleaning surfaces, and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Upheld high standards of productivity and quality in operations..
- Worked in various areas, including front counter, drive-thru, sandwich station and baking stations.
- Collaborated with team members to fulfill customer orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated the cash register to process customer payments.
- Able to lift 56 lbs.
- Able to climb the ladder.
Customer Service Specialist
Amazon
06.2020 - 12.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Masters In Applied Business Analytics - Technology Innovation Management
Carleton University
Ottawa, ON06.2024
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
Telangana India05.2012
Skills
- Customer service
- Sales expertise
- Team Leadership
- Project Management
- Building Effective Relationships
- Teamwork
- Client Retention
- CRM Software
- Customer Retention Strategies
References
Upon Request
Availability : Full Time
Timeline
Crew Member
Tim Hortons
05.2023 - Current
Customer Service Specialist
Amazon
06.2020 - 12.2022
Masters In Applied Business Analytics - Technology Innovation Management
Carleton University
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
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