Prathmesh Rathod

• Within my role as an Assistant Manager at Guac Mexi Grill, I am instrumental in aiding the General Manager to ensure the seamless operation of the restaurant on a day-to-day basis. This encompasses various tasks such as overseeing inventory, organizing staff schedules, and ensuring adherence to health and safety protocols.
• A significant aspect of my responsibility involves leading and nurturing the restaurant staff. This includes activities such as training new hires, resolving any conflicts that arise, and cultivating a work environment that fosters collaboration and mutual respect.
• Central to my duties is the commitment to providing exceptional customer service. I lead by example in delivering top-notch service to our patrons, promptly addressing any issues or concerns they may have, and consistently striving to surpass their expectations.
• Effective management of the restaurant's finances is another key component of my role. This entails monitoring sales figures, managing expenses, and identifying opportunities to enhance efficiency, all aimed at contributing to the restaurant's profitability.
• I actively support marketing endeavors and promotional initiatives geared towards attracting and retaining customers. This involves brainstorming creative ideas, coordinating events, and engaging with the local community to enhance brand visibility.
• I am responsible for various administrative duties, including payroll processing and maintaining records, ensuring that all operations run smoothly and are in compliance with company policies and regulations.
• As an Assistant Manager, I serve as a vital link between the management team, the staff, and our valued customers. Through my dedication, leadership, and unwavering commitment to excellence, I play a significant role in driving the success and upholding the esteemed reputation of Guac Mexi Grill.

• Spearheaded efficiency enhancements in cash handling and order fulfillment processes.
• • Conducted training sessions for seamless integration of new team members.
• • Achieved a 15% reduction in order processing time through process improvements.
• • Demonstrated adeptness in multitasking, particularly during peak operational hours.

· Reviewed, analyzed, and evaluated multiple activities, making decisions based on established parameters.

· Ensured quality, effectiveness, and efficiency in assigned work met set standards.

· Prioritized and expedited work to adapt to changing business circumstances.

· Administered and maintained data to facilitate tracking and trending analysis.

Benefits Project:

Having team of 3 colleagues with a target of 100 claims, each to be completed on daily basis which the team has been able to achieve consistently.

Our daily average inflow has been ~700 claims including week offs.

Problems:

Erratic inflow in the process which created the backlog in both the queues. Completing the daily production and clearing the queues of ~700 claims which braught in a backlog of 42% claims everyday.

Solution:

Daily inflow of both the queues were *350 in total, wherein two agents were aligned towards adjuster queue and 1 agent was aligned to work on the testing queue. Further we cross trained agents from customer engagement team ta work upon benefits claim which helped benefits team to reduce the workflow at a faster pace.