PRATHIMA PRASAD
Etobicoke,ON
Summary
Enthusiastic, Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Public Safety Reception
Humber College
10.2023 - Current
- Greeted students, staffs, visitors at front desk and engaged in pleasant conversations while assisting with the queries.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained log sign binders for Contractor keys, ID collection, Key collection.
- Handling Lost and Found services for Humber college.
- Handling Locker sales mailbox after getting training from DPS.
- Assisting to resolve in-person and email queries with Lockers services for Humber students using Park Admin Website.
- Handling storage and custody of locker items.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Dispatch Security Officer
Paragon Security
01.2023 - 10.2023
- Honestly performed security dispatch duties and responsibilities at a highly busy and multi-tasking area Security Operation Control Center (SOCC), handling three Humber college Campuses (North, Lakeshore and IGS).
- Promptly responded to the college campus situations following the site Security Operation Protocols(SOP) along with customer centric approach.
- Calmly handled multiple emergency, non emergency and priority calls along with best customer service and resolution.
- Created resolver activities for all the day to day activities occurring during the shifts from door unlocks for Humber staff, lock and secure of any area, point patrol conducted by guards, emergency incidents.
- Engaged with Humber Facilities for property maintenance work orders, service requests with external third party agencies such as elevator companies in the campus (OTIS and CEE), doors and locks (Gamble lock), snow removal and maintenance (Canadian Grounds) and Fire systems(Siemens and Control fire).
- Drafted incident reports on Resolver application for sexual harassment, assault, missing student, complaint, reckless driving inside humber campus.
- Conducted CCTV investigations, bookmarked necessary footages as forensic evidence.
- Patiently responded to emergency situations by dispatching guards promptly to the location, conferencing calls with 911 operators, directing the campus location to Police, Ambulance and Fire department, ensuring timely updates from Security and parking guards positioned at the scene.
- Contacted DPS coordinators and managers and on-call during after hours for informing updates, consultation and permissions for the decision making during a high priority and elevated situations and incidents in the campus.
- Assisted Mary Ann Gregoris, Public Safety Manager - Fire safety and Security systems during CACF testing along with Siemens technicians, followed continuous protocol updates, PA announcement test for Residence buildings.
- Assisted Gio Santaro, Security System Coordinator, Public safety, during power shutdown(planned and unplanned). Consulted for assisting technical issues with Avigilon application, Lenel and Alarm monitoring. Reported hardware and software issues for devices inside SOCC.
- Assisted Tyler Manias, Access Control Coordinator, Public Safety, for testing E-phones located both Humber Campuses.
- Generated weekly Audits for the tests conducted for about 200+ Emergency Phones located inside North campus. Reports sent to Public Safety and stored in OneDrive.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property. Conducted dispatch training sessions for Core gaurds to facilitate compliance with security protocols.
Patrol Guard Floor Walker and CCTV Monitoring
Paragon Security
09.2022 - 12.2022
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Adhered to established procedures to enforce Department of public safety rules, policies and regulations to general public.
- Watched both live and recorded video surveillance footage.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Supplied extracts from CCTV recordings to maintain records.
- Acting as backup Dispatcher at security operation center during peak hours.
Senior Corporate Host
Paragon Security
05.2021 - 10.2022
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
Tactical Commercial Security Officer
Paragon Security
07.2019 - 04.2021
- Enforce property rules, city by laws, and other applicable security laws.
- Deter and respond to incidents on property in a timely basis.
- Complete reports and book entries for all events and daily checks such as EMS, fire alarms, elevator emergency response, and patrol of premises.
- Patrol of all premises, allow security access for visitors, direct individuals through the Path.
Cashier
Good Karma, 689 Queen St E
01.2019 - 07.2019
- Experience in handling cash, debit, and credit
- Ability to stand for long periods
- Excellent customer service skills
- Time management
- Multitasking by extending the role of a restaurant server during peak hours.
Education
Post Graduation Diploma Certificate - Lifestyle Media
Centennial College of Applied Arts And Technology
Scarborough, ON04.2021
Skills
- Detail-Oriented
- Work Task Prioritization
- CCTV Monitoring
- Cooperative Attitude
- Reliable and Responsible
- Active Listening
- Attentive and Observant
- Customer Service
- Adaptable and Flexible
- High Multitasking and Prioritization
- Administrative Support
- Positive Attitude and Energetic
Timeline
Public Safety Reception
Humber College
10.2023 - Current
Dispatch Security Officer
Paragon Security
01.2023 - 10.2023
Patrol Guard Floor Walker and CCTV Monitoring
Paragon Security
09.2022 - 12.2022
Senior Corporate Host
Paragon Security
05.2021 - 10.2022
Tactical Commercial Security Officer
Paragon Security
07.2019 - 04.2021
Cashier
Good Karma, 689 Queen St E
01.2019 - 07.2019
Post Graduation Diploma Certificate - Lifestyle Media
Centennial College of Applied Arts And Technology
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