Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prathibha Reddy

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

H&M Hennes & Mauritz
01.2023 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

Customer Service Cashier

Wendys Resturaunt
05.2022 - 12.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized the POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Customer Service Sales Representative

Reliance Jio
11.2019 - 02.2022
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Achieved or exceeded company-defined sales quotas.

Education

Post-Degree Certificate - Computer And Information Systems

Lambon College
Toronto, ON
12.2023

Bachelor of Technology - Computer Science

SriIndu College of Engineering And Technology
Hyderabad, India
04.2019

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Excel
  • Call Center Operations
  • Call Management
  • Product Knowledge
  • Team Development

Languages

English
Full Professional
Telugu
Native or Bilingual

Timeline

Customer Service Representative

H&M Hennes & Mauritz
01.2023 - 03.2024

Customer Service Cashier

Wendys Resturaunt
05.2022 - 12.2022

Customer Service Sales Representative

Reliance Jio
11.2019 - 02.2022

Post-Degree Certificate - Computer And Information Systems

Lambon College

Bachelor of Technology - Computer Science

SriIndu College of Engineering And Technology

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Prathibha Reddy