Pratheep Charles
Toronto,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Aircraft Dispatcher
Porter Airlines
Toronto, ON
10.2023 - Current
- Monitored weather conditions, airspace restrictions and air traffic control requirements.
- Prepared flight plans that included details such as fuel requirements, alternate airports, navigation routes and estimated times of arrival.
- Maintained communication between pilots and air traffic controllers by providing information on aircraft location, altitude and speed.
- Advised pilots on potential hazards associated with certain routes or altitudes while en route.
- Followed CARS 705/725 and FAA Regulations when planning scheduled operations, and calculating crew duty issues.
Hub Operations Coordinator
Porter Airlines
Toronto, ON
05.2023 - Current
- Coordinated with other supervisors, combining group efforts to achieve goals and Porter's On Time Performance.
- Issued work schedules, duty assignments and deadlines for ramp staff.
- Update gate information via ACDM and AMS for YYZ and YTZ airports, and ensured all parties were aware of last minute changes to their individual operations.
- Acted as a point of contact between SOCC and stations, and informed the station of any cancellations or changes to the flight schedule.
- Ensure all pre and post flight services are completed as per crew request (i.e lav service, window wash, ramp teams to push/pull flights, CSR to board/offload, catering and fuel).
Flight Operations Coordinator
Novajet
Toronto, ON
05.2023 - 08.2023
- Coordinated flight plans and processed local and cross-country flight clearances.
- Monitored aircraft with flight-radar, computer equipment, and flight scheduling software.
- Prepared dispatch release documents for flights for Canadian and US Customs Agents, and planned trips according to low fuel/ FBO costs.
- Created flight briefings and detailed reports for crew members.
- Created, planned, and filed various trips including Part 135 and Part 91.
- Coordinated changes to flight itineraries with appropriate air traffic control agencies.
Operations Communications Specialist
Porter Airlines
Toronto, ON
08.2022 - 05.2023
- Maintaining the integrity of Porter’s flight schedule and aircraft movement data of more than 130 flights per day
- Evaluating schedule outcomes, including contingency planning and recovery of the flight schedule
- Proposing and executing decisions to improve on-time performance (OTP) and schedule completion rate (SCR)
- Management and oversight of internal communication tools and timely dissemination of Operations Bulletins related to flight schedule changes and irregular operations (IROPS)
- Ensuring the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations, and any pertinent details that may affect the operation
- Coordinating aircraft assignments and positioning while ensuring the movements comply with MEL, corporate, and maintenance requirements
Network Operations Coordinator
Porter Airlines
Toronto, ON
05.2022 - 07.2022
- Maintain the integrity of Porter’s flight schedule and movement data by manipulating the daily flying schedule and aircraft routings at the direction of the Duty Officer
- Evaluating schedule outcomes and contingencies in Porter’s flight schedule and proposing actions to improve on time performance (OTP) and schedule completion rate (SCR)
- Coordinating operational activities across the Porter network and assisting with contingency and recovery planning during major irregular operations (IROPs) events
- Management and oversight of internal communication tools and timely dissemination of Operations Bulletins related to flight schedule changes and IROPs
- Maintain a thorough knowledge of Company policies and procedures as well as Transport Canada regulations and those of other domestic and international regulatory agencies
Marketing Coordinator & Youth Facilitator
YouthSpeak Charity
Toronto, ON
04.2022 - Current
- Monitored social media trends and best practices to drive continuous improvement.
- Wrote, proofed and edited content in accordance with established brand guidelines.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Delivered speeches to groups of students (grade 1-12) in various schools across Ontario addressing topics such as anti-racism, mental health, anti-bullying, and inclusivity.
- Contributed content to podcasts and blogs to spread message when not speaking in person.
Customer Service Representative Lead
Porter Airlines
Toronto, ON
10.2021 - 05.2022
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Effectively and efficiently security swept, groomed, and boarded the aircraft for departure within 20-30 minute turn around time, ensuring on-time performance of aircraft.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Manager of Operations
Canbe Foods Inc.
Toronto, Ontario
02.2021 - 09.2021
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
TC Flight Dispatch MET Exam
Transport Canada
Toronto, ON02.2023
TC Flight Dispatch Exams
Transport Canada
Toronto01.2023
Bachelor of Arts - Business Economics
McMaster University
Hamilton, ON04.2020
Skills
- NavBlue Products
- ACDM / AMS
- GoNow and Navitaire Products
- FOS Scheduling / ARINC
- Microsoft Suite and Google Suite Products
- Problem Solving
- Ability to work in high stress environments
- Team work and collaboration with members in Airport OCC
Timeline
Aircraft Dispatcher
Porter Airlines
10.2023 - Current
Hub Operations Coordinator
Porter Airlines
05.2023 - Current
Flight Operations Coordinator
Novajet
05.2023 - 08.2023
Operations Communications Specialist
Porter Airlines
08.2022 - 05.2023
Network Operations Coordinator
Porter Airlines
05.2022 - 07.2022
Marketing Coordinator & Youth Facilitator
YouthSpeak Charity
04.2022 - Current
Customer Service Representative Lead
Porter Airlines
10.2021 - 05.2022
Manager of Operations
Canbe Foods Inc.
02.2021 - 09.2021
TC Flight Dispatch MET Exam
Transport Canada
TC Flight Dispatch Exams
Transport Canada
Bachelor of Arts - Business Economics
McMaster University
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