PRATHEEPAN KIRUPANITHY
Scarborough,ON
Summary
Relentless professional known for working hard to determine risk levels. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Fraud Advisor
Scotiabank
05.2022 - Current
- Review PRM, AS400 notes and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Interact with clients to notify of fraudulent activity and minimize impacts on accounts
- Perform necessary action to stop fraud transactions by closing off clients card (Visa, Amex, Mastercard, Interac) and submit fraud file for investigation.
- Collaborate with team members to discuss fraud trends and brainstorm methods to combat on different type fraud trends
- Answered constant flow of customer calls with minimal wait times.
Fraud Analyst
CIBC
10.2021 - 05.2022
- Interacting with banks and clients to validate information on credit card account leading to confirming or cancel authorizations
- Generating suspicious activity report through PRM and CRS software to avoid financial lose for clients and bank
- Maintain high level of customer service while investigating client’s request
- Analyzed mid-large amounts of data to find patterns of fraud and anomalies
- Investigated cases of insurance and credit card fraud, which involved upwards of $1000 per case
IT Technician
Advanced Computers
12.2014 - 10.2021
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Performed maintenance tasks on PCs, networks and mobile devices
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Google IT Support Professional, Coursera -
Cisco Certified Network Associate (CCNA), Cisco - undefined
2017
Certificate of Technical Studies: Networking -
Cisnet Private College
Scarborough, ON09.2013
Skills
- Fraud detection
- Customer Service
- Managing accounts (QuickBooks)
- Data Entry
- MS Office
- Troubleshooting and Diagnostics
- Operating system testing
- Desktop and laptop installations
- Help Desk Operations
Timeline
Fraud Advisor
Scotiabank
05.2022 - Current
Fraud Analyst
CIBC
10.2021 - 05.2022
IT Technician
Advanced Computers
12.2014 - 10.2021
Google IT Support Professional, Coursera -
Cisco Certified Network Associate (CCNA), Cisco - undefined
Certificate of Technical Studies: Networking -
Cisnet Private College
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