Pratheeba Sriskandarajah
Toronto,ON
Summary
Proactive Billing Manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Credit and Collection Manager
Simply Smart Services Inc.
2018.07 - Current
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Created financial dashboards to provide insights into key performance indicators.
Customer Relations Specialist
Simply Smart Financial Inc.
2015.03 - 2018.06
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged call information and solutions provided into internal database.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated with customers to assess and address individual needs, providing timely and quality support via phone and email systems.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Contributed subject matter expertise to monthly operations meetings, recommending process improvements for entire department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Bachelor in Environment Studies Honors -
York University
Toronto, ON06.2011
Bachelor in Education -
York University
Toronto, ON06.2011
General Certificate in Refugee And Migration Studi -
York University
Toronto, ON06.2011
Skills
- Planning and Coordination
- Attention to Detail
- Multitasking Abilities
- Problem-Solving
- Decision-Making
- Interpersonal Communication
- Self-Motivated
- Cultural Awareness
- Excellent Communication
- Active Listening
- Written Communication
- Analytical and Critical Thinking
Languages
English
Full Professional
Timeline
Credit and Collection Manager
Simply Smart Services Inc.
2018.07 - Current
Customer Relations Specialist
Simply Smart Financial Inc.
2015.03 - 2018.06
Bachelor in Environment Studies Honors -
York University
Bachelor in Education -
York University
General Certificate in Refugee And Migration Studi -
York University
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