Pratham P Joshi
San Jose,CA
Summary
CCNP-certified Network Support Technical Lead with specialized skills in leading and coaching Network Support engineers. Proven ability to mentor teams, resolve escalations, and drive collaboration to achieve operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Lead - Network Support Engineer
Cisco Meraki
04.2020 - Current
- Lead and mentor a high-performing team of 10 Network Support Engineers.
- Deliver targeted training to enhance the team's technical, methodological, and soft skills.
- Serve as a technical expert, handle escalations, and resolve complex network issues.
- Mentor and coach team members on their goals through regular 1:1s.
- Provide consistent feedback to drive continuous improvement.
- Establish, monitor, and review KPIs; conduct semi-annual performance reviews.
- Foster strong interoffice and interdepartmental relationships.
- Ensure operational staffing and participate in hiring.
Network Support Intern Mentor
Cisco Meraki
08.2019 - 04.2020
- Mentor interns on network support processes and best practices.
- Outline the internship program and expectations to new recruits.
- Identify strengths and delegate tasks to maximize learning.
- Provide regular feedback to enhance interns' skills.
- Provide interns with a dynamic experience and real-world problem exposure.
- Conduct performance reviews and provide comprehensive feedback.
- Converted 80% of Interns as full-time employees.
Network Support Engineer
Cisco Meraki
08.2017 - 08.2019
- Provide exceptional technical support and troubleshoot network issues across the entire product line (MX, MR, MS, MV).
- Configure and troubleshoot Cisco Meraki MX Stateful Firewalls, including DNS, DHCP, VPN, Active Directory, and Group Policy.
- Stage, stack, configure, and troubleshoot Cisco Meraki MS Switches, addressing spanning tree, L2/L3 switching, and other services.
- Recommend and deploy Cisco Meraki MR Access Points based on customer needs, ensuring optimal wireless performance.
- Troubleshoot wireless access point issues, including performance, configuration, and gateway/repeater inconsistencies.
- Collaborate with engineering and management to resolve critical network issues.
Network Engineer Co-Op
Wegmans Corporate
01.2017 - 06.2017
- Designed, deployed, and supported the network for 100+ locations, including data centers, retail stores, and corporate offices.
- Collaborated with Network Architecture, Telecommunication, and Store Deployment teams.
- Maintained and planned diverse networks using technologies from Cisco, Palo Alto, F5, and IBM.
- Monitored and troubleshooted network elements, including Nexus 7k, Catalyst 6k Switches, CUBE Routers, and Wireless LAN Controllers.
- Worked with tools like Solarwinds, Cisco Call Manager, Cisco Prime, and Wireshark for network management and analysis.
Education
Master of Science - Telecommunication Engineering Technology
Rochester Institute of Technology
Rochester, NY05.2017
Bachelor of Science - Electronics Engineering
University of Mumbai
Mumbai, MH, India06.2014
Skills
- Technical: Cisco Routing & Switching, Firewalls, Wireless, VPN, Cloud Computing, Network Design, Security, Troubleshooting, Network Maintenance
- Leadership: Team Leadership, Mentoring, Coaching, Training, Performance Management, Communication, Collaboration
Certification
- CISCO Certified Network Associate (CCNA), Cisco
- CISCO Certified Network Professional (CCNP), Cisco
- Developing a Product Hypothesis and User Persona, eCornell University
- Leadership, Presence, Power, and Influence, Stanford University
Timeline
Technical Lead - Network Support Engineer
Cisco Meraki
04.2020 - Current
Network Support Intern Mentor
Cisco Meraki
08.2019 - 04.2020
Network Support Engineer
Cisco Meraki
08.2017 - 08.2019
Network Engineer Co-Op
Wegmans Corporate
01.2017 - 06.2017
- CISCO Certified Network Associate (CCNA), Cisco
- CISCO Certified Network Professional (CCNP), Cisco
- Developing a Product Hypothesis and User Persona, eCornell University
- Leadership, Presence, Power, and Influence, Stanford University
Master of Science - Telecommunication Engineering Technology
Rochester Institute of Technology
Bachelor of Science - Electronics Engineering
University of Mumbai
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