Prathamesh Naik
Halifax,NS
Overview
4
4
years of professional experience
Work History
Cashier & Crew Member
Sip N Dine
Halifax, NS
04.2024 - 12.2024
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Manager
FreshCo Ltd.
Waterloo, ON
06.2023 - 04.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Representative
Walmart Canada
Waterloo, ON
06.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Walmart Canada
Waterloo, ON
05.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Post Graduation Diploma - Computer Applications Development
Conestoga College Institute Of Technology
Kitchener, ONBachelor - Engineering, Information Technology
St John College Of Engineering & Management
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Product restocking
- Merchandise restocking
- POS system operations
- Cash drawer balancing
Availability
Weekends : Anytime
Weekdays : Evening shift from 5 pm.
Timeline
Cashier & Crew Member
Sip N Dine
04.2024 - 12.2024
Customer Service Manager
FreshCo Ltd.
06.2023 - 04.2024
Customer Service Representative
Walmart Canada
06.2022 - 06.2023
Cashier
Walmart Canada
05.2021 - 06.2022
Bachelor - Engineering, Information Technology
St John College Of Engineering & Management
Post Graduation Diploma - Computer Applications Development
Conestoga College Institute Of Technology