Overview
Work History
Education
Skills
Availability
Timeline
Generic

Prathamesh Naik

Halifax,NS

Overview

4
4
years of professional experience

Work History

Cashier & Crew Member

Sip N Dine
04.2024 - 12.2024
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Customer Service Manager

FreshCo Ltd.
06.2023 - 04.2024
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Customer Service Representative

Walmart Canada
06.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Walmart Canada
05.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Post Graduation Diploma - Computer Applications Development

Conestoga College Institute Of Technology
Kitchener, ON

Bachelor - Engineering, Information Technology

St John College Of Engineering & Management

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Written and verbal communication
  • Product restocking
  • Merchandise restocking
  • POS system operations
  • Cash drawer balancing

Availability

Weekends : Anytime

Weekdays : Evening shift from 5 pm.

Timeline

Cashier & Crew Member

Sip N Dine
04.2024 - 12.2024

Customer Service Manager

FreshCo Ltd.
06.2023 - 04.2024

Customer Service Representative

Walmart Canada
06.2022 - 06.2023

Cashier

Walmart Canada
05.2021 - 06.2022

Bachelor - Engineering, Information Technology

St John College Of Engineering & Management

Post Graduation Diploma - Computer Applications Development

Conestoga College Institute Of Technology

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Prathamesh Naik