PRATHAM SURI
Nanton,AB
Summary
Results-driven Shift Leader with expertise in customer service and staff supervision. Proven ability to enhance operational efficiency and resolve conflicts to maintain high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Shift Leader
DAIRY QUEEN Grill & Chill
Nanton, Alberta
09.2022 - Current
- Trained new team members on customer service and food preparation standards.
- Ensured compliance with health and safety regulations during shifts.
- Managed inventory levels and placed orders for food supplies as needed.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance to ensure compliance with company policies and procedures.
Store Manager
ESSO
Toronto, Ontario
04.2019 - 08.2022
- Supervised daily operations and staff activities to maintain store efficiency.
- Managed inventory levels and organized stock to ensure product availability.
- Trained and mentored new employees on customer service standards.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Addressed customer inquiries and resolved issues to improve satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Education
12TH PASSED -
GOVERNMENT MODEL SENIOR SECONDARY SCHOOL
SECTOR 37 D , CHANDIGARH05-2017
Skills
- Inventory management
- Cash handling
- Customer service
- Staff supervision
- Conflict resolution
- Time management
- Operational efficiency
- Verbal and written communication
Timeline
Shift Leader
DAIRY QUEEN Grill & Chill
09.2022 - Current
Store Manager
ESSO
04.2019 - 08.2022
12TH PASSED -
GOVERNMENT MODEL SENIOR SECONDARY SCHOOL