RAJANVEER SHARMA
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
Work History
Customer service representative
Quality Inn Suites
12.2022 - 05.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collected room deposits, fees, and payments.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Marketing - Business Marketing
Conestoga College
Kitchener, ON10.2023
Skills
ANALYTICAL THINKING
COMMUNICATION
CRITICAL THINKING
DOCUMENTATION AND REPORTING
ITIL PROCESSES
PROBLEM SOLVING
TIME MANAGEMENT
ACTIVE LISTENING
COMMUNICATION
CUSTOMER SERVICE
RESEARCH
Certification
Fidelity Investments Customer Relationship Advocate Job Simulation on Forage - April 2024
- Completed a simulation focused on learning customer service on the Fidelity Investments team
- Navigated multiple customer calls effectively using active listening skills
Datacom Service Desk Job Simulation on Forage - April 2024
- Completed a job simulation involving IT support and incident management for Datacom's managed services team, honing skills in critical issue prioritisation and resolution in a high-stakes environment.
- Developed expertise in ITIL processes, specifically in categorising, logging, and escalating incidents, ensuring alignment with industry best practices for efficient service management.
- Enhanced problem-solving abilities by diagnosing and resolving a complex network outage issue, employing analytical thinking to assess impact and urgency across multiple client tickets.
- Strengthened communication skills by crafting empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises.
Courses Certificates
- Professional Selling Simternship, Stukent, 4 month
- Zendesk Customer service Professional Certificate
Timeline
Customer service representative
Quality Inn Suites
12.2022 - 05.2023
Business Marketing - Business Marketing
Conestoga College
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