Pratham Raval
Halifax,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst
GoSecure
Halifax, NS
02.2021 - 03.2022
- Resolving issues with IT support over phone, email, and chat.
- Downloading, installing, and configuring software to meet user requirements.
- Implementing applications, networks, and equipment in correct manner.
- Testing and updating existing software.
- Specializing in advanced IT support cases.
- Updating network and user information in IT documentation.
- Documenting records of actions taken.
- Ensuring computer network's optimal performance.
- Solving hardware issues, such as replacing computers, terminals, and routers.
- Made more than 57 presentation documents and performed live.
Junior Software QA Tester
Knowarth Technologies
Ahmedabad, Gujarat
03.2018 - 02.2019
- Collaborated with QA team to test software quality through manual and automated testing.
- Defined and identified test cases for new application development.
- Developed, implemented and maintained automated Testware for scripts, functions and programs to boost testing efficiency.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Created successful test scripts to manage automated feature testing,
- Assisted team with development of web-based applications in Agile environment.
- Optimized test cases to maximize success of manual software testing.
- Supported test review, defect control and configuration management within delivery pipeline.
- Verified acceptance by developing and implementing automated and manual application features and regression tests.
- Collaborated with product owners to stay current on intended functionality.
- Created satisfied customers by providing attentive customer service and quick problem solving.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Stress tested security fixes and patches.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Wrote automated test suite for product and provided test coverage analysis.
- Developed efficient technical solutions to resolve wide range of business problems.
- Carried out tests to identify, report and repair bugs and glitches.
- Developed and maintained defect databases for known issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Built automated test scripts to handle repetitive software testing work.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Advised developers on problems with databases, performance and other issues that helped team to increase performance by 10% to 12%.
- Evaluated function, performance and design compliance of every product against design standards and customer needs more.
- Documented testing procedures for developers and future testing use.
- Incorporated delivery requirements into planning of testing schedules.
Education
Advanced Diploma - Network And Internet Security Specialist
CDI College
Montreal, QC02.2022
High School Diploma - Computer Information Technology
Gandhinagar Government Polytechnic
Gandhinagar, Gujarat07.2019
Skills
- Regression Testing Management
- Solution Testing and Implementation
- Client Rapport-Building
- Agile Best Practices
- Compliance Testing
- Hands on writing SQL queries
- Understanding od Data Analysis of basics
- Have knowledge of Internet of Things (IOT)
- Postman
- Swagger
- UI
- Account management
- Technical issues analysis
- TCP/IP
- Software diagnosis
- Data recovery
Timeline
Service Desk Analyst
GoSecure
02.2021 - 03.2022
Junior Software QA Tester
Knowarth Technologies
03.2018 - 02.2019
Advanced Diploma - Network And Internet Security Specialist
CDI College
High School Diploma - Computer Information Technology
Gandhinagar Government Polytechnic
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