Summary
Overview
Work History
Education
Skills
Websites
Languages
LOVES TO EXPLORE PHYSIOLOGY OF HUMAN BODY AND BIOLOGICAL WORLD
Work Availability
Timeline
Generic

Pratham Patel

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

5
5
years of professional experience

Work History

SALES REPRESENTATIVE

Wireless Plus St Catherine's
09.2023 - Current
  • Organized client visits, presentations, product demonstrations and trade shows
  • Analyzed customer feedback to improve products and services
  • Provided technical support for customers using the company's products or services.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

CASHIER

Big bee St Catherine's
09.2022 - 09.2023
  • Greeted customers and answered any questions they had about the store's products and services.

CASHIER

Shell - Thorold
10.2022 - 07.2023
  • Answered incoming calls and responded to customer inquiries in a professional manner
  • Provided customers with product and service information, as well as troubleshooting assistance
  • Directed customer calls to appropriate personnel for resolution of complex issues
  • Processed orders, forms, applications, and requests while following established protocols
  • Adhered to all service standards, policies, and procedures set by the organization.

SALES ASSOCIATE

Walmart
04.2022 - 07.2023
  • Greeted customers and provided exceptional customer service
  • Assisted customers with product selection, sizing and styling
  • Processed transactions using a point-of-sale system
  • Built relationships with customers to encourage repeat business.

Manager's Assistant

SORGEN INC.
03.2019 - 02.2022
  • Worked alongside retail representatives to enhance product presentations and advertising collateral
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency
  • Trained over 5 new sales employees on Marketing processes and closely monitored work to optimize productivity
  • Improved productivity by increasing customer feedback and maintaining long-term business goals.
  • Responded to and directed incoming calls and other communication.

CALL REPRESENTATIVE

Kamdar Industrials corporation
05.2021 - 11.2021
  • Updated customer records in CRM to document interactions
  • Maintained contact with customers to request referrals
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service
  • Attended training to stay up to date with new products and service offerings
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Medical Science

Brock University
St. Catharine, ON
05.2025

Skills

  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Creative Problem Solving
  • Sales trends
  • Client Service
  • Customer Account Management
  • Multitasking and Prioritization
  • Interpersonal communication skills

Languages

English
Full Professional
Hindi
Native or Bilingual

LOVES TO EXPLORE PHYSIOLOGY OF HUMAN BODY AND BIOLOGICAL WORLD

My primary goal is to work with the human body and use my medical knowledge to benefit society.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

SALES REPRESENTATIVE

Wireless Plus St Catherine's
09.2023 - Current

CASHIER

Shell - Thorold
10.2022 - 07.2023

CASHIER

Big bee St Catherine's
09.2022 - 09.2023

SALES ASSOCIATE

Walmart
04.2022 - 07.2023

CALL REPRESENTATIVE

Kamdar Industrials corporation
05.2021 - 11.2021

Manager's Assistant

SORGEN INC.
03.2019 - 02.2022

Bachelor of Science - Medical Science

Brock University
Pratham Patel