Pratham Patel
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Support Team Lead
Walmart
Regina, Saskatchewan
2021.09 - Current
- Proven ability to learn quickly and adapt to new situations.
- Adapted to various situations, handling customer concerns.
- Able to assist in various other parts of the store, such as stocking, freight, module redesign and rearrangement, and personal advertisement
- Maintaining up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Preventing store losses using awareness, attention to detail, and integrity
- Cross-train and providing back-up for other customer service representatives when needed
- Guaranteed positive customer experiences and resolved all customer complaints
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly and effectively
- Leveraged upselling techniques to maximize revenue opportunities and meet sales targets
- Demonstrated strong multitasking abilities by handling various customer requests simultaneously
- Maintained a high level of professionalism and positive attitude in fast-paced environments
- Collaborated with team members to ensure seamless operations and enhance customer satisfaction
Tutor
Kadama
05.2021 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Prepared necessary supplementary teaching materials for the different courses.
Education
Bachelor of Science - Computer Programming
Seneca College of Applied Arts And Technology
North York, ON08.2023
Skills
- Analytical Thinking
- Organization of duties
- Time Management
- Building Blocks of Learning
- Confidence Building
- Writing Assessments
- Student Progress Analysis
- Student Motivation
- Problem-Solving Skills
- Verbal and Written Communication
- Team Collaboration
- Special Education
Languages
English
Native or Bilingual
Refrence
- Keyur Patel, Kelsey School Division.
- Miguel Ortiz, Manager, Children Youth and Social Services I&IT Cluster (CYSSC)
Timeline
Customer Support Team Lead
Walmart
2021.09 - Current
Tutor
Kadama
05.2021 - Current
Bachelor of Science - Computer Programming
Seneca College of Applied Arts And Technology
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