Pratham Parmar
Regina,SK
Summary
Dedicated and results-driven Customer Service Professional with hands-on experience in high-volume environments, specializing in inbound call handling, issue resolution, and client support. Skilled in delivering exceptional service by actively listening to customer needs, resolving concerns efficiently, and maintaining professionalism under pressure. Possess strong communication skills, a friendly and articulate phone presence, and a proven ability to multitask while using Windows-based systems and call center software. Fast and accurate typist (40+ WPM) with a proactive, team-oriented mindset and a commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
Front End Associate
Wholesale Club
Regina, SK
06.2023 - Current
- Delivered excellent customer service by resolving inquiries and issues in a timely, friendly, and professional manner.
- Operated point-of-sale systems accurately and balanced cash drawer daily.
- Supported a fast-paced environment while ensuring a positive experience for all customers.
- Followed up on customer complaints and returns while aligning with company policy.
Crew Member
McDonald's
Regina, SK
11.2023 - 01.2025
- Provided efficient and accurate order handling in drive-thru and front counter settings.
- Maintained quality standards while working in a high-pressure environment.
- Collaborated with team members to ensure smooth daily operations.
- Prioritized customer satisfaction through active listening and problem resolution.
Liquor Store Clerk
Real Canadian Superstore
Regina, SK
10.2021 - 05.2023
- Provided product recommendations and courteous customer support.
- Conducted inventory management, product stocking, and invoice verification.
- Handled customer inquiries and resolved complaints to promote loyalty and satisfaction.
- Trained and onboarded new staff to promote consistent service standards.
Education
Diploma - Computer Science
University of Regina
Regina, SK08.2024
Skills
- Inbound Call Handling
- Customer Service Excellence
- Windows-Based Systems
- Conflict Resolution
- Fast and Accurate Typing (40 WPM)
- Positive Phone Etiquette
- Time Management
- Team Collaboration
- Data Entry & Documentation
Accomplishments
- Employee of the Month – Recognized for consistent performance and customer service excellence.
- Letter of Commendation – Earned from General Manager for outstanding contributions and leadership.
Timeline
Crew Member
McDonald's
11.2023 - 01.2025
Front End Associate
Wholesale Club
06.2023 - Current
Liquor Store Clerk
Real Canadian Superstore
10.2021 - 05.2023
Diploma - Computer Science
University of Regina