Pratham Kumar
Montreal,QC
Summary
Results-driven Logistics Coordinator with expertise in freight negotiation, carrier procurement, and load optimization. Skilled in monitoring performance, resolving operational issues, and ensuring on-time deliveries. Strong problem-solving, multi-tasking, and team collaboration abilities in fast-paced logistics environments. Dedicated to efficiency, cost reduction, and service excellence.
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Overview
3
3
years of professional experience
Work History
Logistics Coordinator
Energy Transportation Group
Montreal, Quebec
02.2024 - Current
- Sourced, secured, and negotiated carrier services to ensure on-time freight delivery while maximizing profitability and reducing transportation costs.
- Maintained and updated carrier records, monitored service providers for compliance with company and customer standards, and identified cost-saving opportunities such as dedicated operations and continuous movement.
- Developed and managed key carrier relationships to expand capacity and improve service reliability, while resolving issues related to claims, payments, and operational challenges.
- Thrived in a fast-paced 3PL environment, utilizing strong negotiation, problem-solving, and decision-making skills to work efficiently and foster a productive team atmosphere.
Customer Support Representative
IOS Call Centre
Montreal, Quebec
10.2023 - 04.2024
- Respond to customer inquiries via phone, email, and chat, addressing concerns and providing accurate information.
- Meet and exceed established service performance metrics, and and surpassing monthly target by 15%.
- Handled escalated issues, collaborating with other departments to find comprehensive solutions within the SLA.
- Utilize CRM software to document interactions, track issues, and manage customer profiles.
Shipping Supervisor
Universal Electric Motors
Montreal, QC
02.2023 - 08.2023
- Oversaw shipping activities for 5-person warehouse, successfully processing over 100 orders daily.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Informed upper management or department heads of items loaded or problems encountered.
Team Leader
Fontaine Sante
Montreal, QC
06.2022 - 01.2023
- Offered training and support to keep over 10 team members motivated and working toward atleast 80% of daily objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise providing them with adequate steps for improvement.
- Maintained daily inventory to facilitate successful material distribution.
Education
Diploma - Web And Graphic Design
CDI College
Saint-Leonard, QCHigh School - Science
MM International School
Haryana, IndiaSkills
- Freight Negotiation & Carrier Procurement
- 3PL & Transportation Management
- Carrier Relationship Development
- Load Optimization & Cost Reduction
- Problem-Solving & Issue Resolution
- Multi-Tasking in Fast-Paced Environments
- Decision-Making & Critical Thinking
Timeline
Logistics Coordinator
Energy Transportation Group
02.2024 - Current
Customer Support Representative
IOS Call Centre
10.2023 - 04.2024
Shipping Supervisor
Universal Electric Motors
02.2023 - 08.2023
Team Leader
Fontaine Sante
06.2022 - 01.2023
Diploma - Web And Graphic Design
CDI College
High School - Science
MM International School
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