Pratham Goyal
Halifax,NS
Summary
Results-driven Professional Customer Service and Sales Representative with delivering exceptional service and driving sales growth. Skilled in building strong customer relationships, identifying client needs and providing tailored solutions to enhance satisfaction and loyalty. Demonstrated ability to meet and exceed sales targets through effective upselling, cross-selling, and product recommendations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
MCI Telecommunications
12.2024 - 01.2025
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
CUSTOMER SERVICE REPRESENTATIVE
PLAZA PREMIUM LOUNGE, YYZ AIRPORT
11.2023 - 11.2024
- Accurately processed payment transactions while adhering to proper cash handling protocols at all times, including preparing airline and card reports using advanced microsoft tools.
- Dealing with different kinds of credit and debit cards for lounge access and guiding customer for eligibilities.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Achieved sales targets by identifying customer needs, promoting products, and delivering exceptional service.
SALES REPRESENTATIVE
AMAN TRAVELS INC
05.2023 - 11.2023
- Contributed to ticket sales growth by upselling products and services based on individual customer requirements. Also maintained all records of sales and purchases using MS-excel and Amadeus.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Research, explore and study different travel destination options.
- Provide travel consulting services to walk-in customers, over the phone and by email.
- Handles travel issues, conflicts, complaints, cancellations and refunds or maintained accurate records of bookings, payment, transaction, discounted fees.
BOOKKEEPER
SAHIL TRADING COMPANY
12.2021 - 10.2022
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled and corrected issues with financial records.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
Education
Computer Programming
Sault College of Applied Arts And Technology
Sault Ste. Marie, None04-2023
Skills
- Ticket support system management
- Service support
- Customer service
- Remote support
- Product knowledge
- Technical troubleshooting
- Technical issues analysis
- Call center operations
- Account management
- Account updating
Certification
- computer programming
Languages
English
Native or Bilingual
Timeline
Technical Support Representative
MCI Telecommunications
12.2024 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
PLAZA PREMIUM LOUNGE, YYZ AIRPORT
11.2023 - 11.2024
SALES REPRESENTATIVE
AMAN TRAVELS INC
05.2023 - 11.2023
BOOKKEEPER
SAHIL TRADING COMPANY
12.2021 - 10.2022
- computer programming
Computer Programming
Sault College of Applied Arts And Technology
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