Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

PRATHAM GOYAL

Brampton,ON

Summary

Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goal. Skilled in teamwork, adaptability and technical support and drive significant improvements in operational efficiency and service levels. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

RAMP AGENT

AGI, TORONTO PEARSON AIRPORT
06.2024 - 10.2024
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

DELIVERY DRIVER

AMAZON WAREHOUSE
07.2023 - 06.2024
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.

PACKAGE HANDLER

TJX CANADA
05.2022 - 07.2023
  • Assembled, sealed, and loaded packages into correct trucks.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Followed safety regulations to maintain safe work environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Moved furniture and boxes using utility dolly and truck ramp.

CUSTOMER SERVICE REPRESENTATIVE

AIRWAY INTERLINE
09.2021 - 04.2022
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Education

Associate of Science - IT COMPUTER PROGRAMMING

SAULT COLLEGE OF APPLIED ARTS AND TECHNOLOGY
TORONTO, ON
04-2022

Skills

  • Customer Service
  • Active Listening Skills
  • Teamwork and Collaboration
  • Time Management
  • Interpersonal Skills
  • Organizational Skills
  • Problem-solving abilities
  • Complaint resolution
  • Loading and unloading
  • Heavy lifting

Additional Information

REFERNCE - PANKAJ BANSAL

RAIC - YELLOW

AVOP - YES

G LICENSCE - YES

SHIFT - ANY

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

RAMP AGENT

AGI, TORONTO PEARSON AIRPORT
06.2024 - 10.2024

DELIVERY DRIVER

AMAZON WAREHOUSE
07.2023 - 06.2024

PACKAGE HANDLER

TJX CANADA
05.2022 - 07.2023

CUSTOMER SERVICE REPRESENTATIVE

AIRWAY INTERLINE
09.2021 - 04.2022

Associate of Science - IT COMPUTER PROGRAMMING

SAULT COLLEGE OF APPLIED ARTS AND TECHNOLOGY

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