Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

PRATHAM GOYAL

BRAMPTON,ON

Summary

Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals. Detail-oriented team player with strong organizational-skills. Ability to handle multiple projects simultaneously with a high-degree of accuracy.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Delivery Driver

AMAZON
04.2023 - 01.2024
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Inspected load security and checked for damages.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Read maps, followed orals, and written instructions and used GPS technology to make deliveries.

Lounge Assistant

Air Canada, Lester B. Pearson International Airport
11.2022 - 04.2023


  • Contributed to overall lounge success by consistently demonstrating a positive attitude, strong work ethic and exemplary customer services skills.
  • Excellent oral and written communication skills with ability to write and speak persuasively with employees at all levels.
  • Keep the Café, E-bar, restroom, children’s playroom, lounge areas and washrooms tidy, including restocking paper products, refilling cans, cleaning and disposing of trash and recycle according to the guidelines of safety.
  • Cooperate with all staff or supervisor and promote safe and productive work environment and making sure that customers are always satisfied and happy.
  • The incumbent will perform risk assessments, execute critical decision making, work independently with supervision, and escalate issues or problems appropriately for resolution, provide compliant solutions for validations.

Customer Service Representative

THE CRUMP GROUP
10.2021 - 11.2022
  • Handled customer inquiries with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situation effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Education

Associate of Applied Science - COMPUTER PROGRAMMING

Sault College of Applied Arts And Technology
TORONTO, ON
04.2023

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Positive Attitude
  • Organizational Skills
  • Active Listening Skills
  • Time Management
  • Interpersonal skills
  • Valid Driver's Licensce

Languages

English
Full Professional
HINDI
Native or Bilingual
PUNJABI
Native or Bilingual

Accomplishments


  • Awarded with president’s honors award.
  • Win gold and silver medal at International and National level.
  • Elected as the ‘SCOOL CAPATAIN’ during the high school.

·

Certification


  • IT JAVA AND PYTHON CERTIFICATIONS
  • CERTIFIED SKATTER COACH

Timeline

Delivery Driver

AMAZON
04.2023 - 01.2024

Lounge Assistant

Air Canada, Lester B. Pearson International Airport
11.2022 - 04.2023

Customer Service Representative

THE CRUMP GROUP
10.2021 - 11.2022

Associate of Applied Science - COMPUTER PROGRAMMING

Sault College of Applied Arts And Technology

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PRATHAM GOYAL