Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harshminder Singh Brar

Surrey,BC

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience

Work History

Tecnical Support Associate

Infosys
02.2021 - 08.2023
  • Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
  • Developed extensive product knowledge to provide accurate and reliable information to customers during support interactions.
  • Assisted in the training of new Technical Support Associates, fostering a culture of teamwork and continuous improvement within the department.
  • Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.

Education

Post Graduate Diploma - Business And Project Management

Vancouver Community College
Vancouver, BC
12.2026

Bachelor of Science - Computer Science

MRSPTU
Bathinda, Punjab
06.2023

Skills

  • Remote Problem Resolution
  • Hardware Configuration
  • Backup Procedures
  • Troubleshooting

Languages

English
Native or Bilingual

Timeline

Tecnical Support Associate

Infosys
02.2021 - 08.2023

Post Graduate Diploma - Business And Project Management

Vancouver Community College

Bachelor of Science - Computer Science

MRSPTU

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Harshminder Singh Brar