Prateeksha (Praty) Grewal
Toronto
Summary
Energetic Business Development Manager with robust history of driving growth and fostering relationships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Results driven professional skilled in relationship building, market analysis, and sales.
Overview
14
14
years of professional experience
Work History
Business Development Manager- Merchant Solutions
TD Bank Group
06.2021 - Current
- Responsible for business development for mid to large scale businesses
- Business acquisition for both online and in-person payment solutions
- Generate new business leads and maintain existing one's- track outcome using CRM tools like Salesforce
- Managed high volume deals ranging from $2MIL to $75 MIL in processing volumes
- Engage marketing, software vendors and solution consultants to deliver end product to merchants
- Led merchant driven projects to ensure client needs are met timely
- Managing sales cycles from open to close including - RFPs, legal financially regulated processes & guidelines adhering to PCI standards with C level clients.
- Extensive knowledge of the Merchant/Business Solutions industry and financial services
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developing external business networks to increase opportunities and internal networks to fully franchise merchants with the bank
- Represented company and promoted products at conferences and industry events
Senior Specialist - Biotech
ESight Corporation
11.2018 - 04.2021
- Top sales specialist for a revolutionary biotechnology vision aid, meeting market demands and driving business growth
- Single handedly led B2B sales across North America with low vision clinics and institutes like John Hopkins & Bascom Palmer Eye Institute
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported leadership in implementing new policies, procedures and controls.
- Improved international sales by developing and executing direct sales strategies for global markets.
Sales Representative
Teleperformance Canada, Samsung and Bayshore Rx Speciality
05.2017 - 06.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals promoting product benefits and enrolling new clients increasing sales by 10%.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented brand marketing and sales campaigns.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Documented customer interactions using SalesForce to capture data in processing system.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Guest Relations Officer
Liberty Entertainment Group
05.2016 - 05.2017
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Restructured lines of communication with house staff to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Coached and developed associates to improve soft skills and recovery techniques.
Global Sales Executive
American Express
05.2014 - 09.2015
- Built relationships with customers and community to establish long-term business growth.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Fielded 50 incoming customer calls/day to deliver high-quality solutions.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Recommended products and services to meet customers' credit card and banking needs.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
Front Office Manager
Le Meridien Hotel
07.2013 - 12.2013
- Managed and supervised over 200 guest reservations and check-ins on a daily basis.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of 18 front desk agents and helped to resolve issues arising during shifts.
- Promoted hotel brand by incorporating "Go Green" program, resulting in 8% increase in new business accounts.
- Prepared monthly Hotel audits and assimilated to General Manager for review.
Graduate Management Trainee
Westin Hotel
07.2012 - 07.2013
- Developed cash handling and SaaS CRM technical skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Assisted 100 plus customers per day by welcoming guests to facility, addressing complaints and finding solutions to problems.
- Was groomed to become a Front Desk Manager under the Graduate Management Training Program.
Hotel Management Trainee
Walt Disney World Resorts
01.2011 - 09.2011
- Handled sale of Disney World Customer Concierge services.
- Check-in/out for guests by creating the World-known Disney Magical Experience for every guest under Disney Service Culture Guidelines.
- The diverse experience of handling international customers from various parts of the globe.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Masters - Marketing Management & Professional Sales
Lambton College
09.2017
Bachelorʼs Degree - Hotel Management
Manipal University
06.2012
Advanced Diploma - Hospitality & Tourism Management
University of California
08.2011
Skills
- Strong Communication and Interpersonal Skills
- Negotiations
- Strategic planning
- New business development
- Relationship building and rapport
- CRM management
- Revenue generation
- Upselling Techniques
- Sales Generation
- Promotional Sales Events
- Engaging with Diverse Customers
Timeline
Business Development Manager- Merchant Solutions
TD Bank Group
06.2021 - Current
Senior Specialist - Biotech
ESight Corporation
11.2018 - 04.2021
Sales Representative
Teleperformance Canada, Samsung and Bayshore Rx Speciality
05.2017 - 06.2018
Guest Relations Officer
Liberty Entertainment Group
05.2016 - 05.2017
Global Sales Executive
American Express
05.2014 - 09.2015
Front Office Manager
Le Meridien Hotel
07.2013 - 12.2013
Graduate Management Trainee
Westin Hotel
07.2012 - 07.2013
Hotel Management Trainee
Walt Disney World Resorts
01.2011 - 09.2011
Bachelorʼs Degree - Hotel Management
Manipal University
Advanced Diploma - Hospitality & Tourism Management
University of California
Masters - Marketing Management & Professional Sales
Lambton College
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