Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRATEEK SHARMA

Toronto,ON

Summary

Accomplished logistics professional with 3.5 years of distinguished performance in supply chain/ transportation and around 4 years in retail industry proficient in handling complex customer issues and promoting positive experiences. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Quarterback Transportation Inc
02.2020 - Current
  • Experienced in implementing cost-effective shipping solutions and tracking progress of shipments
  • Possesses comprehensive understanding of supply chain operations and latest logistic technology
  • Strategic and forward-thinking leader with self-motivated and tactical mindset
  • Excellent relationship-building and critical thinking skills with determined and decisive nature
  • Develop strong relationships with partner carriers and clients, keeping a wide portfolio of preferred lanes, dedicated carriers, and rate references across several freight markets
  • Proficient in handling complex customer issues and promoting positive experiences
  • Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence
  • Handle a high volume of freight daily, dealing with routing issues and rectifying on-trip problems that arise
  • Setup, review & update carrier profiles, safety ratings & insurance for new and existing partner carriers
  • Prepared RFPs for the clients and securing business by evaluating and providing the best rates to secure the business and to name a few - Labatt’s, OI-Glass, Cascades, Sunset converting, Veolia, White birch paper etc
  • Negotiated freight rates with new and partner carriers to acquire cost-effective contracts and maintaining excellent working relationships with customers by efficiently responding to inquiries.

Assistant Manager

TJX - Winners
12.2016 - 11.2019
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
  • Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges performance of staff members, assign duties.
  • Increased store revenue overall every year by 2-3% each year.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.

Customer Service Supervisor

Rabba Fine Foods
04.2015 - 11.2016
  • Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback
  • Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results
  • Develops strong working relationships with teams to boost performance and meet objectives
  • Works effectively with cross-functional teams in ensuring operational and service excellence
  • Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs
  • Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Education

Post Graduate Diploma - Global Business Management

Humber College
2015

Bachelor of Business Administration - undefined

Guru Gobind Singh Indraprastha University
2012

Skills

  • Cost Control
  • Problem-Solving
  • Operational Efficiency
  • Communication
  • Analytical Thinking
  • Client Relations
  • Supply Chain Operations
  • Decision-Making
  • Transportation Management

Certification

  • Google Data Analytics, Google - May-June, 2023

Timeline

Logistics Coordinator

Quarterback Transportation Inc
02.2020 - Current

Assistant Manager

TJX - Winners
12.2016 - 11.2019

Customer Service Supervisor

Rabba Fine Foods
04.2015 - 11.2016

Post Graduate Diploma - Global Business Management

Humber College

Bachelor of Business Administration - undefined

Guru Gobind Singh Indraprastha University

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