Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Prateek Raghav

St. John's,NL

Summary

A motivated individual and soon to be graduate of Memorial University of Newfoundland in Computer Science Program, keen on applying academic foundation and practical training in a role offering technical support in a Help Desk environment. Accustomed to providing integral technical support and troubleshooting issues related to hardware and software installation and setup. Extremely adapt at providing exceptional customer service in both technical and hospitality settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Brand Ambassador

American Eagle
09.2022 - Current
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Provided customer service using extensive knowledge of [Product or Service].
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Network Support Technician

E-Data Systems India
09.2020 - 12.2021
  • Troubleshot hardware and software to determine and rectify network problems.
  • Offering technical support on-site or via phone or email .
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Experience on desktop, servers OS installation, configurations, management, MS outlook for mails access and Internet Explorer.

Education

Bachelor of Science - Computer Science

Memorial University of Newfoundland
St John’s, NL
12.2025

Skills

  • IT & Computer Systems Support
  • System & Software Installation
  • Computer Assembly & Disassembly
  • Hardware & Software Troubleshooting
  • Microsoft Excel(Word,Excel,Powerpoint)
  • Product Research & Decision
  • GameDesign(Unity & Unreal Engine)
  • Cash Register Operations
  • Persuasive Selling
  • Large Crowd Management
  • Effective Customer Communication
  • Problem Solving Skills

Certification

  • Google IT Support ProfessionalCertificate,2020
  • Duke Decentralized Finance ,2021

Hobbies

Professional Gaming

Game Design & Development

Marketplace Seller (Unreal Engine Assets)

Astrophotography

Timeline

Sales Brand Ambassador

American Eagle
09.2022 - Current

Network Support Technician

E-Data Systems India
09.2020 - 12.2021

Bachelor of Science - Computer Science

Memorial University of Newfoundland

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Prateek Raghav