Prateek Mohan Shrivastava
Business Analyst
Toronto,ON
Summary
- Dynamic professional with 13+ years of experience in Team Leadership and Management.
- Specialized in Product/Business Analysis specializing building applications for Cards and Payments. Expertise in eliciting, analyzing, and documenting business and technical requirements to drive successful outcomes within the payment banking industry.
- Strong background in creating/reviewing detailed business requirement documents, DRS, CRs Project Charters/Weekly Decks, use cases, and dashboards using tools like JIRA, ServiceNow for banking and financial services.
- Proficient in bridging the gap between business stakeholders and technical teams, ensuring alignment with organizational goals.
- Skilled in data analysis, process mapping, and requirements validation to deliver accurate insights and solutions that optimize banking and payments operations.
- Experienced in scenario analysis, user story creation, and performing Gap analysis to deliver innovative solutions that enhance efficiency and decision making for Payments and Cards.
- Possess strong Client Engagement, Stakeholder management, and business communication skills & presentation skills.
Overview
13
13
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Business Analyst
Tata Consultancy Services (TCS)
04.2018 - Current
- Client : Bank of Montreal
- Domain : BFS
- Team size: 20
- Responsibilities:
- Aim is to deliver Defect free application.
- Lead Business Analyst for ServiceNow ITSM across global teams.
- Gathered, analyzed, and documented business requirements for Incident, Problem, Change, Risk modules.
- Partnered with stakeholders to design custom workflows and SLAs.
- Collaborated with developers and architects to create function specifications and test cases.
- Facilitated UAT sessions and end-user training, ensuring seamless adoption of ServiceNow.
- Improved incident resolution time by 25% through optimized workflows and automation.
- Designed reports and dashboards for leadership on SLAs, KPIs and service performance.
- Created user stories, acceptance criteria, and wireframes to support Agile delivery.
- Partnered with QA team to execute test plans, defect triage, and UAT sign-off.
- Expertise in understanding business flows and applying transformation and enrichment logics to generate reporting field logic.
- Identify, quantify, plan and control around business design and analysis on change project.
- Create and maintain the project feature and story backlog I addition to any changes to those requirements.
- Impact analysis both business and technical while working with architects and solution designers
- Conducted regression testing of existing products.
- Involved in Test Strategy and planning.
- Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
- Involved with stakeholders, such as developers, project managers, and business analysts, to ensure that testing aligns with project goals and objectives.
- Resource management along with test execution and reporting
Automation Tester
Tata Consultancy Services (TCS)
11.2015 - 04.2018
- Title 1: IFCE (In Flight Customer Engagement) Test Automation (Duration : Nov-2016 – Apr-2018)
- Title 2: WCSR (World Class Service Recovery) Test Automation (Duration : Nov-2015 – Nov-2016)
- Client : British Airways
- Domain : Travel and Transport (Airline)
- Project Description:
- British Airways developed a module called Customer Management Operations. Customer Management Operations deals with all aspects of data handling, where employees as well as customers can check their records. This includes Performance, Compliance, Recognition, Team management, Dashboards, past records and so on. Basically, it’s a dashboard where a person who has a valid Customer ID can check his/her records. Functional Testing has been done for all these sub modules using Selenium.
- Responsibilities:
- Aim was to test the business and infrastructure services present in the platform based on SOA architecture.
- Involved in the design of test plan.
- Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
- Coordinated with Subject matter experts and Business Analysts to gather information on the business process flow and plan the scope of work.
- Boosted team efficiency through effective knowledge sharing sessions and mentoring junior testers.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Designed test cases and identified scenarios.
- Coordinated with teams of different modules for respective services.
- Automate sanity & regression test suits for all the modules.
- Documented and communicated possible enhancements to the stakeholders.
- Involved in release activities.
- Working on Agile methodology.
Test Analyst
Tata Consultancy Services (TCS)
08.2012 - 11.2015
- Title: BA.com Test Automation/Manual
- Client : British Airways
- Domain : Travel and Transport (Airline)
- Project Description:
- British Airways developed a module called Flight Management. Flight Management deals with all aspects of passenger handling in the flight. This includes Check-in, baggage and gate boarding activities. Basically, it’s a group of activities, which we perform on the airport & flight throughout our journey, starting from booking a ticket to boarding a passenger. BA has developed the Business Functionality in the form of sub modules starting from the Order & Ancillaries, Selling, Change Booking, Manage Booking, Payment, Seating which are part of FM. Each sub module will take care of their respective roles and responsibilities and perform the operations for which they are formed. We Automate test suits for all these sub modules using Selenium and Protractor.
- Responsibilities:
- Coordinated with Subject matter experts and Business Analysts to gather information on the business process flow and plan the scope of work.
- Aim was to test the business and infrastructure services present in the platform based on SOA architecture.
- Designed test cases and identified scenarios.
- Coordinated with teams of different modules for respective services.
- Automates sanity & regression test suits for all the modules.
- Documented and communicated possible enhancements to the stakeholders.
- Creating Scenarios as feature file for the Web Services.
- Optimized test cases to maximize success of manual software testing.
Education
B. Tech - Computer Science and Engineering
RGTU
Bhopal, MP, IndiaXII -
Excellence Higher Secondary School
Seoni, MP, IndiaX -
TSN Pindrai
Mandla, MP, IndiaSkills
Team Leadership
undefinedCertification
ITILV.3 foundation Certified
Tool Set
- Service Now
- JIRA
- ALM
- Eclipse
- Selenium
- Java
- SQL Developer
- SoapUI
- JMS TEST CLIENT
- IntelliJ
- Git
- Jenkins
- Excel
- Perfecto
- Postman
Timeline
Senior Business Analyst
Tata Consultancy Services (TCS)
04.2018 - Current
Automation Tester
Tata Consultancy Services (TCS)
11.2015 - 04.2018
Test Analyst
Tata Consultancy Services (TCS)
08.2012 - 11.2015
B. Tech - Computer Science and Engineering
RGTU
XII -
Excellence Higher Secondary School
X -
TSN Pindrai
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