Prateek Kharb
Markham,ON
Summary
Restaurant Manager with 1 and half years of experience managing a high-quality and fast- paced high-quality restaurant. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a 92% rise in sales through upselling techniques. I am looking to use my strong leadership skills and proven track record of assisting restaurants to achieve new levels of profitability and efficiency for your fine dining establishment.
Overview
3
3
years of professional experience
Work History
Crew Member Trainer
Crew Member And Trainer
Toronto, ON
01.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Boosted overall productivity by delivering targeted performance evaluations and developmental plans for crew members.
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Maintained accurate records of each crew member''s progress throughout their respective training programs.
- Increased employee retention rates by fostering an engaging and supportive work environment.
- Collaborated with management to identify areas for improvement within the team''s performance.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
Manager
Manager,supervisor
Rohini, Delhi
03.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performances.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
St. Lawrence College
Kingston, ONSkills
- Brand Awareness
- Health and Safety Regulations
- Staff retention strategies
- Motivational Techniques
- Cash Handling
- Workplace Safety
- Coaching and Mentoring
- Team leadership and supervision
- Food Safety
- Product Knowledge
Timeline
Crew Member Trainer
Crew Member And Trainer
01.2024 - Current
Manager
Manager,supervisor
03.2021 - 11.2022
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
St. Lawrence College