Pratap Sidhu
Abbotsford,BC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized team work and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Enterprise Holdings
Chilliwack, BC
12.2021 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Communicated with various insurance companies, car dealerships.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Analyzed, reduced, and controlled expenses by improving resource allocation.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Maintained human resources information system and kept employee files up to date and accurate.
Customer Service Representative
Staples, The Office Supply Superstore
Abbotsford, BC
07.2017 - 08.2021
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cross-trained and backed up other customer service managers.
Education
BBA - Human Resource Management
University of The Fraser Valley
Abbotsford, BC04.2021
Skills
- Team Player
- Project Management
- Shift Scheduling
- Training and Development
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Branch Manager
Enterprise Holdings
12.2021 - Current
Customer Service Representative
Staples, The Office Supply Superstore
07.2017 - 08.2021
BBA - Human Resource Management
University of The Fraser Valley