PRATAP PRUSTY
Edmonton,Canada
Summary
Results-driven General Manager experienced in enhancing operational efficiency and profitability in high-volume food service environments. Delivered exceptional guest experiences through effective team motivation, training, and strategic cost management. Committed to fostering a culture of safety and excellence while driving sales and operational success.
Overview
22
22
years of professional experience
Work History
General Manager
Red Lobster Canada
Edmonton, Alberta
04.2022 - 06.2026
- Facilitated communication between company and union representatives regarding any concerns or staff grievance.
- Oversaw daily restaurant operations, ensuring adherence to quality service standards.
- Led staff training sessions, improving team skills and elevating customer satisfaction.
- Managed inventory control and supply chain processes, optimizing resource utilization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
Restaurant Manager
Red Lobster Canada
Edmonton, Canada
04.2016 - 04.2022
- Developed and implemented business plans to drive food and beverage sales growth.
- Led team members on effective methods and operations to improve service quality.
- Resolved challenging customer complaints, enhancing brand loyalty and encouraging repeat business.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Restaurant Manager
Olive Garden Canada
Edmonton, Canada
08.2012 - 01.2016
- Provide strong leadership and clear directions to the team members, so their potential can be unleashed to achieve our brand success every day and keep them motivated by spreading a winning culture.
- Established connections with guests to encourage repeat visits, contributing to annual growth in guest counts.
- Guided team members with strong leadership to foster a positive work culture.
- Performing table touches every shift to acquire valuable feedback from every guest.
- Facilitated the recruitment process to attract qualified candidates for open positions.
- Ensuring & enforcing Brand standards to achieve consistency in a work culture.
- Acquired emergency first aid skills to respond effectively in medical situations.
- Representing the Brand during community events & job fairs.
Culinary Manager
Red Robin Restaurants Canada Inc.
Edmonton, Canada
08.2007 - 08.2012
- Best performer #1 in 2011, for achieving food cost targets among 4 Red Robin restaurants in the city of Edmonton & held the top position Co. wide among 19 Red Robin restaurants.
- Managed daily operations to meet labour cost budgets (10.3%) and food cost targets (27.8%) set by company.
- Implemented new food menus quarterly to ensure adherence to standard specifications and recipes for highest food quality.
- Conducted hiring and training of new and existing team members in line with company standards.
- Ensured compliance with health and safety standards as outlined by company policies and Alberta government regulations.
- Managed the ordering and receiving of food and paper products for the restaurant.
- Counting & maintaining food inventories on a weekly basis to meet every day Pars.
- Twice Winner of Inter College regional Super Chef Competition in Feb 2000 with silver medal & Feb 2001 with gold medal.
Commi(1st Cook)
P & O Princess Cruise Australia
, Australia
03.2006 - 02.2007
- Received certificate of appreciation from US Army for contributions during operation Iraqi freedom II and III.
- Served in P&O Princess Cruise Lines, Sydney, managing culinary operations for 2,500 guests and 650 crew members.
Sous Chef/Chef De Partie
Gulf Catering co.
Baghdad, Iraq
04.2004 - 01.2006
- Prepared and served 11,000 meals daily for American soldiers during Operation Iraqi Freedom.
Education
3 Years Degree - Hotel & Culinary Management: International Hotel Management
Durgapur Society of Management Science
West Bengal, India01-2002
Skills
- Financial Management
- Sales Strategy Development
- Cost control
- Staff Management
- Team management
- Scheduling
- Inventory control
- Record management
- Talent Acquisition Strategy
- MS-Excel
- MS PowerPoint
- MS-Word
- Office suite
- Conflict resolution
- PeopleSoft
Hobbies and Interests
- Gardening
- Swimming
- Cooking & Baking
- Trying new DIY's
Timeline
General Manager
Red Lobster Canada
04.2022 - 06.2026
Restaurant Manager
Red Lobster Canada
04.2016 - 04.2022
Restaurant Manager
Olive Garden Canada
08.2012 - 01.2016
Culinary Manager
Red Robin Restaurants Canada Inc.
08.2007 - 08.2012
Commi(1st Cook)
P & O Princess Cruise Australia
03.2006 - 02.2007
Sous Chef/Chef De Partie
Gulf Catering co.
04.2004 - 01.2006
3 Years Degree - Hotel & Culinary Management: International Hotel Management
Durgapur Society of Management Science