Pratap Gunda
Toronto,Ontario
Summary
Results-driven and customer-focused professional seeking a challenging customer service position. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Customer service
Fresh City Farms
04.2023 - 08.2023
- Resolving customer issues, complaints, or disputes by actively listening, assessing the situation, and finding appropriate solutions to ensure customer satisfaction
- Actively promoting new products, special offers, and promotions to customers in a way that aligns with the company’s marketing strategies
- Collecting customer feedback, suggestions, and concerns to the appropriate departments to drive continuous improvement in products and services.
Customer service representative
Infinity Retail
10.2019 - 10.2021
- Interacting with customers through various channels (phone, email, chat, in-person) to provide information, answer inquiries, and address concerns promptly and professionally
- Identifying opportunities to upsell or cross-sell products or services to customers based on their needs and preferences
- Use persuasive techniques to maximize sales revenue
- Meeting sales targets and customer service metrics while maintaining a high level of quality and professionalism
Education
Seneca College
09.2024
Skills
Strong verbal and written communication skills
Problem-solving
Time management
Attention to detail
Computer skills
Team work
Learning new skills
Customer Service
AVAILABILITY
Available all days any shifts.
Timeline
Customer service
Fresh City Farms
04.2023 - 08.2023
Customer service representative
Infinity Retail
10.2019 - 10.2021
Seneca College
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