Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRASOBH KUMAR AP

Kitchener,ON

Summary

Resourceful Network Engineer with 4 years of experience in network management and support services, demonstrating a strong aptitude for identifying solutions to solve client challenges. Skilled in implementing and maintaining networks and servers, with a proven history of providing supplemental and total management support for IT systems. Possesses in-depth knowledge of Cisco hierarchical network design model and architecture, as well as expertise in protocols, technologies, and tools such as TCP/IP, VLANs, DNS, Python scripting, and network monitoring. Consistently achieves high-resolution rates, reduces downtime, and ensures uninterrupted network connectivity, while driving incident management processes and implementing network security measures. Recognized for exceptional performance, maintaining network uptime, and exceeding SLA targets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Associate Network Engineer - L2

Eurofins
05.2018 - 04.2023
  • As a Tier 2 Engineer, Successfully resolved 95% of LAN/WAN/MPLS/DMVPN issues within the agreed upon TAT, ensuring minimal downtime and uninterrupted network connectivity for users.
  • Documented network problems and resolutions, contributing to the Internal Wiki/KB platform, resulting in a comprehensive knowledge base and streamlined troubleshooting process for future reference, reducing average resolution time by 20%.
  • Proactively monitored network infrastructure using network monitoring tools, maintaining a network availability rate of 99.9% and promptly identifying and resolving potential issues before they impacted system performance.
  • Implemented robust incident management processes, taking ownership of network/connectivity issues, and achieving a 90% resolution rate within SLA, leading to improved customer satisfaction and reduced business disruption.
  • Successfully monitored and ensured network device connectivity across DC and MPLS Networks, meeting the pre-defined SLA of 99.5% uptime and promptly addressing any connectivity issues, resulting in uninterrupted network services for critical business operations.
  • Utilized common network monitoring tools and network analyzers such as Tcpdump, tshark, and Wireshark to analyze and diagnose complex network issues, leading to a 30% reduction in average troubleshooting time and faster resolution of network incidents.
  • Conducted regular network performance audits, identifying and implementing optimizations that resulted in a 20% improvement in network performance and enhanced overall network efficiency.
  • Collaborated with cross-functional teams to develop and implement network security measures, resulting in a 40% decrease in security incidents and ensuring compliance with industry standards and best practices.
  • Led training sessions and workshops for junior team members on network monitoring tools and network analysis techniques, improving team proficiency and enhancing overall troubleshooting capabilities.
  • Received commendation from management for exceptional performance in maintaining network uptime, resolving critical incidents, and consistently meeting or exceeding SLA targets.

IT Consultant

Ahana Systems And Solutions Pvt Ltd.
08.2016 - 08.2017
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.

Infrastructure Management Engineer

Mindtree
02.2015 - 04.2016
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
  • Monitored system performance to promote network speed, availability and reliability.

Education

Bachelor of Science - Electronics

Calicut University
Collage Of Applied Science Nadapuram.
08.2009

Skills

  • Network Design and Implementation
  • Routing and Switching Protocols (eg, OSPF, BGP)
  • Network Security (VPN, IDS/IPS)
  • LAN/WAN Architecture and Troubleshooting
  • Internet Protocol Suite (TCP/IP), OSI Reference Model
  • Network Monitoring and Performance Optimization
  • Network Protocols (TCP/IP, DNS, DHCP)
  • VLANs and Trunking
  • Network Virtualization (SDN, NFV)
  • Wireless Networking (Wi-Fi, Access Points)
  • Network Load Balancing
  • Network Automation and Scripting (Python, Bash)
  • Network Troubleshooting and Incident Response
  • Network Documentation and Diagramming
  • Vendor-specific Network Equipment (Cisco, Juniper, etc)
  • Network Hardware Configuration (Routers, Switches)
  • Network Performance Monitoring Tools (Wireshark, SNMP)
  • ITIL Framework and Best Practices
  • Project Management and Coordination
  • Communication and Collaboration Skills
  • Problem-solving and Analytical Thinking

Certification

  • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching), Credential ID CSCO14302246, Cisco.
  • ITIL Foundation Level V4ITIL Foundation Level V4 IT Service Management.
  • Check Point Certified Security Administrator (CP0000121630)

Timeline

Senior Associate Network Engineer - L2

Eurofins
05.2018 - 04.2023

IT Consultant

Ahana Systems And Solutions Pvt Ltd.
08.2016 - 08.2017

Infrastructure Management Engineer

Mindtree
02.2015 - 04.2016

Bachelor of Science - Electronics

Calicut University

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PRASOBH KUMAR AP