Summary
Overview
Work History
Education
Skills
Timeline
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Unnimaya Baijunath Sreeja

Brampton,ON

Summary

Enthusiastic Customer Relations Coordinator with account management experience. Well-versed in resolving escalated issues to maintain client loyalty and satisfaction.

Overview

7
7
years of professional experience

Work History

Cleaning Associate

Servicemaster Contract Service
Mississauga, ON
06.2020 - Current
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.

Customer Relations Manager

White cloud Info Tech
Kochi, Kerala
06.2019 - 12.2019
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Made customers aware of current and new programs and services.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Terminal Operations Assistant

Kempagowda International Airport
Bangalore, Karnataka
04.2018 - 04.2018
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for daily meetings.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

Associate of Arts - Human Resource Management

Canadore College @ Stanford Brampton Campus
Brampton, ON
04.2021

Bachelor of Arts - Travel And Tourism

Providence Women's College
Calicut
03.2019

Skills

  • Team management
  • Problem resolution
  • Process improvement
  • Supervision
  • Relationship development
  • Project organization
  • Business operations

Timeline

Cleaning Associate

Servicemaster Contract Service
06.2020 - Current

Customer Relations Manager

White cloud Info Tech
06.2019 - 12.2019

Terminal Operations Assistant

Kempagowda International Airport
04.2018 - 04.2018

Associate of Arts - Human Resource Management

Canadore College @ Stanford Brampton Campus

Bachelor of Arts - Travel And Tourism

Providence Women's College

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Unnimaya Baijunath Sreeja