Prashil Bisure
13352 105A Ave, Surrey,BC
Summary
Motivated and results-oriented Project Management Professional with a degree in Production Engineering and three years of experience in project coordination. Seeking a challenging role at TransLink to contribute to the Infrastructure Management and Engineering division, leveraging my skills in project planning, coordination, and stakeholder management. I am dedicated to whole- heartedly put to the test and escalate my working experience, aptitude and life's learnings while driving overall growth of the company.
Overview
5
5
years of professional experience
Work History
Management Trainee
Inland Truck & Equipment
Burnaby , BC
03.2022 - Current
- Coordinated and supported projects within the Upper Management and Directors.
- Assisted in defining project goals, objectives, and work packages, ensuring alignment with overall objectives.
- Developed and monitored project plans, budgets, and schedules, identifying and mitigating risks.
- Organized and facilitated project-related meetings, providing recommendations for adherence to goals and deadlines.
- Liaised with stakeholders, both internal and external, ensuring transparent communication throughout project phases.
- Prepared and maintained project documentation, reports, and analyses, contributing to efficient project execution.
- Provided training to staff on software utilization and technical activities within the department.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Assisted with the development of new policies and procedures for daily operations.
Front End Manager
Buy Low Foods
Surrey , BC
03.2020 - 02.2022
- Developed and implemented processes for efficient customer service operations.
- Resolved customer complaints or escalated them to senior management when necessary.
- Maintained accurate records of customer interactions and transactions.
- Trained new employees on proper customer service techniques.
- Analyzed data from customer feedback surveys to identify areas for improvement.
- Collaborated with other departments to ensure quality of products and services offered to customers.
- Created reports based on customer inquiries, orders, complaints..
- Performed daily administrative tasks such as filing paperwork and updating databases.
- Identified potential risks associated with providing excellent customer service.
- Conducted regular reviews of current policies, procedures, standards and practices.
- Implemented changes that improved operational efficiency while maintaining high levels of customer satisfaction.
Delivery Service Associate
AMAZON
, INDIA
07.2019 - 12.2019
- Evaluated customer account information to assess current issues and determine potential solutions
- Worked with managers to develop service improvement initiatives
- Received award for handling highest number of contacts in a month.
Trainee
THERMAX LTD, Technology Innovation Centre
, INDIA
12.2018 - 06.2019
- RTIC) Department in the Quality Assurance and Quality Control (QAC) Sub – Department
- Completed Projects involving the development of Test Set-Ups for various Quality Checks
- Drafted reports and documentation work for the various tests conducted
Education
Post-Baccalaureate Diploma - BUSINESS & PROJECT MANAGEMENT
VANCOUVER COMMUNITY COLLEGE
08.2021
Bachelor's - PRODUCTION ENGINEERING
SAVITRIBAI PHULE UNIVERSITY
INDIA, MAHARASHTRA05.2019
Diploma - Mechanical Engineering
GOVERNMENT POLYTECHNIC PUNE
INDIA, MAHARASHTRA05.2016
Skills
- Process improvement strategies
- Project Management
- Stakeholder Liaison
- Budget Planning and Monitoring
- Risk Identification and Mitigation
- Documentation and Reporting
- Team Collaboration
- Time Management
- Analytical Thinking
- Excellent Communication Skills
Certifications
- SIX SIGMA- GREEN BELT- Asian Institute of Quality Management
- Increasing productivity at Workplace- Google Digital Garage
- Strategic Human Resources- LinkedIn
- SAP ERP Essential Training- LinkedIn
- Certified associate in Project Management
- PMP candidate
Interests
TED TALKS | FITNESS | YOGA | DANCE | READING
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
Timeline
Management Trainee
Inland Truck & Equipment
03.2022 - Current
Front End Manager
Buy Low Foods
03.2020 - 02.2022
Delivery Service Associate
AMAZON
07.2019 - 12.2019
Trainee
THERMAX LTD, Technology Innovation Centre
12.2018 - 06.2019
Post-Baccalaureate Diploma - BUSINESS & PROJECT MANAGEMENT
VANCOUVER COMMUNITY COLLEGE
Bachelor's - PRODUCTION ENGINEERING
SAVITRIBAI PHULE UNIVERSITY
Diploma - Mechanical Engineering
GOVERNMENT POLYTECHNIC PUNE
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